Greenhouse ·
full-timeIT Ops Engineer
Discord · San Francisco Bay Area
Discord is a communication platform used by millions of people, especially gamers, to connect through voice, video and text channels. The IT Ops Engineer role focuses on keeping the employee technology environment running smoothly. Day‑to‑day work includes handling the shared IT support queue, setting up and managing devices with tools like Jamf and Intune, handling identity and access basics in Okta, provisioning SaaS applications, and maintaining endpoint security controls alongside the Enterprise Security team. The engineer also ensures conference and AV rooms are reliable for live events, runs onboarding and offboarding processes, and looks for opportunities to automate repetitive manual tasks. Participation in on‑call rotations is expected. The role suits someone with at least three years of IT helpdesk experience, hands‑on exposure to systems such as Okta, Jamf or Intune, a strong troubleshooting mindset, and an instinct for automation—preferring to script solutions before creating runbooks. Good written communication, a collaborative low‑ego attitude, and a secure‑by‑design approach are important, as is enthusiasm for gaining breadth across enterprise systems and eventually owning a domain end to end.
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. This is an IT Ops Engineer role, the modern generalist who keeps the whole employee technology surface running: devices, identity, network, SaaS, collaboration, and the endpoint security surface we share with Enterprise Security. You work the shared queue alongside the team. This is a growth role, a place to go broad across enterprise systems, build real depth, and grow toward owning a domain end to end. What you will do Work the shared IT support queue alongside the team, helping Discordians with their day-to-day technology needs. This is core to the role for everyone on the team. Support the full employee technology surface hands-on: device and endpoint setup (Jamf, Intune), identity and access basics (Okta), SaaS access, and the endpoint security tooling we run with Enterprise Security. Keep the conferencing and AV rooms reliable, and be hands on deck to support live events. You keep the rooms working and support the event, not architect an AV build from scratch. Run onboarding and offboarding so a new Discordian is equipped on day one and deprovisioned on exit. Take on well-scoped projects with growing autonomy, and start turning the repetitive manual work you see in the queue into automation. Participate in on-call rotations. What you should have Hands-on exposure across several parts of that surface, the more of it you have touched, the better. Breadth matters more than depth in any one area at this level. A genuine automation instinct, even if early: you reach for automation before a runbook, and you lean on AI to write the scripts and glue that make manual work disappear. Strong troubleshooting instincts and a habit of understanding the system, not just clearing the symptom. A collaborative, low-ego, secure-by-design posture, clear written communication, and eagerness to grow across domains. 3+ years of experience providing IT Helpdesk support and exposure to managing backend IT systems (e.g. Okta, Jamf etc.) in high growth tech companies. Bonus points Exposure to SOC 2 or SOX access-review processes. Background in high-growth consumer tech. For this role, the Hiring Manager needs this person to be in the office 3 days a week. The US base salary range for this full-time position is $124,000 to $155,00 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits. Why Discord? Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away! Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know. Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.
| Role | IT Ops Engineer |
|---|---|
| Company | Discord |
| Location | San Francisco Bay Area |
| Compensation | Not disclosed |
| Posted | 2026-10-01 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4IT Ops Engineer at Discord: frequently asked questions
- What is the salary for this role?
- Discord has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the IT Ops Engineer position remote, hybrid or onsite?
- The listing gives San Francisco Bay Area as the location and does not state a work mode.
- What is the application deadline?
- Discord has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the IT Ops Engineer role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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