Greenhouse ·
full-timeIT Ops Engineer, Networking
Discord · San Francisco Bay Area
Discord is a communication platform designed to help communities and friends connect, particularly around gaming and shared interests. This IT Ops Engineer role focuses on managing the company's networking infrastructure while serving as a broader member of the IT operations team. The position requires a candidate who has transitioned from a general IT operations background into a deep specialization in networking. You will be responsible for the end-to-end management of office and remote network systems, including wireless and wired LAN, switching, DNS, DHCP, and Zero Trust access. Beyond networking, you will participate in the shared IT support queue to assist employees with daily technical needs, with an emphasis on identifying recurring issues to automate solutions. The role involves managing external MSP relationships, participating in on-call rotations, and maintaining a secure-by-design approach. This position is well-suited for an experienced IT professional with over five years of experience in high-growth technology environments who possesses strong scripting and automation skills. Candidates should be comfortable working in a collaborative, generalist-focused team where individual outcomes and workflow improvements are prioritized over simple ticket resolution.
Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. This is an IT Ops Engineer who owns networking as their domain. It is not a network-only role, and it is not a role for a career network architect. It is built for someone who came up through IT operations and went deep on networking, and who wants to keep broadening from there. You work the full employee technology surface alongside the rest of IT Ops and carry the shared queue, and you own connectivity end to end as the domain where you go deepest. You are measured by leverage and outcomes, not tickets touched. What you will do Own the office and remote network as a reliable, monitored system: wireless, wired LAN and switching, DNS, DHCP, IP address management (IPAM), VPN, and Zero Trust access. Run network monitoring, and manage configuration through automation and version control where the platform supports it. Own the networking MSP relationship as a technical partner: hold them to outcomes, own the escalation path, and make sure what they build lands back documented and operable by our team. Work the shared IT support queue alongside the team, helping Discordians with their day-to-day IT needs. This is a standing part of the role for everyone on the team. Look past the individual ticket to the workflow underneath: find the recurring breakdowns, automate them away, and measure the result in time and risk saved. Participate in on-call rotations. What you should have Deep, hands-on corporate and enterprise networking: wireless, switching, DNS, DHCP, IPAM, VPN and Zero Trust access. Generalist knowledge across identity (e.g. Okta), endpoint management (e.g. Jamf, Intune), SaaS management: enough to carry your share of the queue. Real automation chops: comfortable scripting, building no-code and low-code workflows, and using AI to build automation faster. You reach for automation before a runbook. A business-problem mindset, strong full-stack troubleshooting instincts, and a collaborative, low-ego, secure-by-design posture with clear written communication. 5+ years of experience managing IT systems in high growth tech companies. Bonus points Network certifications (CCNA, CCNP) or equivalent demonstrated depth. Exposure to SOC 2 or SOX access-review processes. Background in high-growth consumer tech and multi-region support. For this role, the Hiring Manager needs this person to be in the office 3 days a week. The US base salary range for this full-time position is $156,000 to $195,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits. Why Discord? Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away! Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know. Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.
| Role | IT Ops Engineer, Networking |
|---|---|
| Company | Discord |
| Location | San Francisco Bay Area |
| Compensation | Not disclosed |
| Posted | 2026-10-01 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4IT Ops Engineer, Networking at Discord: frequently asked questions
- What is the salary for this role?
- Discord has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the IT Ops Engineer, Networking position remote, hybrid or onsite?
- The listing gives San Francisco Bay Area as the location and does not state a work mode.
- What is the application deadline?
- Discord has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the IT Ops Engineer, Networking role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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