Greenhouse ·
full-timeKnowledge & Operational Readiness Lead
Robinhood · Denver, CO; Westlake, TX
Robinhood is a financial services company focused on democratizing finance through technology. The Knowledge & Operational Readiness Lead role sits within the Platforms Knowledge Management team, responsible for maintaining the company's knowledge ecosystem. This position involves owning the end-to-end content lifecycle, including the creation and governance of standard operating procedures, help center articles, and internal playbooks. You will manage readiness planning for product launches and policy updates, which requires coordinating across product, engineering, compliance, and customer support teams to ensure operational alignment. The role demands a strategic thinker capable of identifying support risks, managing go/no-go frameworks, and utilizing AI tools to optimize knowledge management processes. Candidates should be comfortable influencing stakeholders at all levels and driving cross-functional initiatives with minimal supervision. This position is well-suited for an experienced professional who excels at balancing complex documentation needs with high-level operational strategy in a fast-paced environment. The role requires in-person attendance at the Denver or Westlake office three days per week.
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Platforms Knowledge Management team's mission is to ensure Robinhood associates and customers have clear, current, and compliant guidance at their fingertips. We own the knowledge ecosystem — taxonomy, governance, editorial standards, and content lifecycle — and partner closely with CX Strategy, Product, Operations, Compliance, Legal, and Quality to publish SOPs and reusable messaging that are easy to find and use. As a Knowledge & Operational Readiness Lead , you will own the full content and readiness lifecycle across multiple, more complex assigned functions — driving knowledge strategy, leading readiness programs, and making meaningful program-level decisions with limited outside support. You lead cross-functional collaboration across all of your functions simultaneously, influence Product, Engineering, Compliance, and CX partners at all levels, and develop colleagues within the team. This is a role for someone who is equally fluent in SOPs and go/no-go frameworks, and uses AI to rethink what's possible. This role is based in our Denver, CO and Westlake, TX office, with in-person attendance expected at least 3 days per week (W,Th,F) At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Own end-to-end content strategy and knowledge governance for assigned function(s): creation, maintenance, and continuous improvement of Help Center articles, SOPs, runbooks, playbooks, escalation paths, policy documentation, and support workflows Lead readiness planning for product launches, policy updates, process changes, and operational initiatives — including go/no-go recommendations, risk registers, mitigation plans, and post-launch retrospectives Lead cross-functional collaboration across all assigned functions simultaneously — influencing Product, Engineering, Operations, Customer Support, Compliance, Risk, and Training partners at all levels to drive alignment on readiness and content strategy Establish content standards, information architecture, and governance frameworks that scale across functions and raise the bar for the team Partner with Customer Support leadership to prepare frontline teams for launches; identify contact drivers and support risks before go-live and develop plans to minimize customer friction Analyze metrics across assigned function(s) to identify patterns, inefficiencies, and improvement opportunities; drive post-launch reviews and lead improvement initiatives Communicate readiness status, performance insights, and risks to stakeholders at all levels, from operational detail to executive-ready narratives Guide, coach, and share functional expertise with colleagues within the team; influence parties inside and outside the department on knowledge management processes and practices Use AI to tackle complex, domain-specific knowledge problems — not just speed up routine work. The bar: streamlined workflows, resolved bottlenecks, and consistently higher-quality outcomes delivered faster. What you bring Experienced individual contributor with advanced knowledge of knowledge management and content strategy, and practical experience across multiple related job areas — typically 4-5+ years of relevant experience Proven track record of independently owning multiple, more complex functions end-to-end and making meaningful program-level decisions with limited outside support Deep knowledge management and content strategy background: governance, information architecture, content lifecycle, and knowledge base operations Leads cross-functional collaboration and influences Product, Engineering, Compliance, and CX partners across all levels across multiple, more complex assigned functions Executive-level communication: able to move between granular operational detail and leadership-ready narratives depending on the audience Strong project management skills; comfortable holding multiple complex workstreams simultaneously without losing quality Uses AI to tackle hard, domain-specific problems — not just to speed up work but to re
| Role | Knowledge & Operational Readiness Lead |
|---|---|
| Company | Robinhood |
| Location | Denver, CO; Westlake, TX |
| Compensation | Not disclosed |
| Posted | 2026-09-25 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Knowledge & Operational Readiness Lead at Robinhood: frequently asked questions
- What is the salary for this role?
- Robinhood has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Knowledge & Operational Readiness Lead position remote, hybrid or onsite?
- The listing gives Denver, CO; Westlake, TX as the location and does not state a work mode.
- What is the application deadline?
- Robinhood has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Knowledge & Operational Readiness Lead role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
More at Robinhood
Other jobs at Robinhood
- Senior Product Designer, Sports · Menlo Park, CA; New York, NY
- Retirement Services Specialist · Chicago, IL; Denver, CO; Lake Mary, FL; New York, NY
- Senior Product Manager, Gold Growth · Menlo Park, CA; New York, NY
- Director Of Partnerships, Robinhood Money · New York, NY
- Chief Compliance Officer, UK · London, UK
Internships at Robinhood
- Data Science Intern (summer 2027) · Menlo Park, CA
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