Greenhouse ·
full-timeManager, Key Accounts - Hotels
Airbnb · Dublin, Ireland
Airbnb is a global platform facilitating unique stays and experiences by connecting hosts with travelers. The Hotels team is focused on expanding the company's presence within the hospitality sector by integrating high-quality hotel inventory into the existing booking ecosystem. As a Manager of Key Accounts, you will lead and build a globally distributed team of Enterprise Account Managers tasked with securing and onboarding large-scale, multi-national hotel groups. This role involves developing and executing a strategic account management playbook, negotiating high-value partnerships, and driving supply acquisition targets. You will be responsible for the end-to-end relationship management of hotel headquarters, ensuring operational excellence and consistent growth in key metrics. The position requires a candidate with significant experience in managing enterprise-level accounts within the travel and hospitality industry, combined with a proven ability to mentor teams and influence cross-functional stakeholders. You will need a builder’s mindset to establish processes from the ground up while navigating a fast-paced, matrixed organization to deliver on strategic business objectives.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence and guest-centred ethos that define Airbnb. Our mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotel partners easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners. The Difference You Will Make Build a global team. Open doors no one at Airbnb has opened yet. Airbnb Hotels is one of the most exciting growth stories in travel, and we’re only getting started. As Manager, Key Accounts, you will build and lead a brand new, globally distributed team of Enterprise Account Managers. Together you will win and onboard high-value, above-property hotel groups with hundreds of hotels across multiple continents. Many have been asking whether Airbnb is the right partner for them, and for many you will be the first relationship we ever establish. We’re looking for someone who brings: Proven leadership of a key, strategic or enterprise accounts team , ideally globally distributed A network and reputation in travel and hospitality , ideally hotels Real negotiation experience with high-value partners A builder’s mindset, with a track record of creating teams, playbooks and processes where none existed Strong cross-functional influence across a matrix organisation What you’ll own: End-to-end partner management at hotel headquarter and regional office level Mutual account plans that drive supply and strategic relationship value The global Key Accounts strategy, in line with the Enterprise Team playbook A clear mandate to consistently exceed quarterly business KPIs World-class account management practices, operational excellence and partner satisfaction The voice of Key Accounts within Hotels leadership A collaborative, growth-oriented team that you mentor and motivate This position reports to the Global Head, Hotel Enterprise and Connectivity Partnerships, and offers a unique opportunity to shape Airbnb’s growth in the hotel market. Why this role: Lead a brand new team in a business that only launched this year Shape the Key Accounts playbook from day one Own the relationships, the targets and the strategy for a global segment Work with a leadership team that is moving fast and backing this business A Typical Day Lead a distributed team of Enterprise Account Managers, supporting them on partner management and new business development for supply acquisition Own the team’s quarterly revenue, supply acquisition and OKR targets, and ensure they are met and exceeded Take partners from first conversation through negotiation, signed deal and onboarding Develop and execute the Key Accounts playbook in line with global strategy, working closely with Hotel functional teams across regions Manage and grow relationships with multi-national hotel groups, acting as an escalation option for your team where needed Build the operational rhythm for the team: establish and track KPIs, analyse growth and key metrics to identify trends, surface new business opportunities, and resolve business challenges with urgency Support the Hotels field team in achieving their goals through well-designed field-level action plans Work closely with Product, Technical Support, Connectivity, RevOps and Hotels Cross-Functional Leadership to drive feature adoption and business performance Represent Airbnb at industry and partner events, and organise internal partner events Hold regular team meetings, 1:1s, and performance and development reviews Organise team business gatherings, quarterly kick-offs and team-building events Your Expertise Must-haves 12+ years of professional experience and at least 8+ years in sales or account management roles in travel, hospitality or e-commerce 6+ years of experience managing and leading high-performing teams, with a proven track record of meeting and exceeding goals Experience leading a globally distributed team and driving solutions to improve supply acquisition and revenue goals, ideally across international markets Established relationships with, or deep knowledge of, major hotel groups across the global hospitality landscape Entrepreneurial mindset developed from experience having launched companies, teams or significant initiatives where resources, processes and capabilities had to be created, not handed to you or followed Proven track record of
| Role | Manager, Key Accounts - Hotels |
|---|---|
| Company | Airbnb |
| Location | Dublin, Ireland |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-21 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Airbnb
Airbnb is a global platform that facilitates travel and accommodation by connecting guests with hosts. Since its inception in 2007, the company has grown from its first three guests to hosting 1.5 billion arrivals. The platform operates through a network of 5 million hosts who provide lodging options to travelers worldwide. Airbnb maintains a global creative community and emphasizes a flexible work environment for its employees, allowing them to live and work in various locations where regulations permit.
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