What is the salary for this role?

Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.

Is the Principal Product Success Manager - Facilities Management position remote, hybrid or onsite?

The listing gives Santa Clara, us as the location and does not state a work mode.

What is the application deadline?

Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.

How do I apply for the Principal Product Success Manager - Facilities Management role?

Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.

SmartRecruiters · Posted 1 Oct 2026

full-time

Top Company

Principal Product Success Manager - Facilities Management

Servicenow · Santa Clara, us

ServiceNow provides a cloud‑based platform that helps organizations automate workflows across IT, customer service, HR and facilities management. As a Principal Product Success Manager focused on the Facilities Management solution, you would work directly with enterprise customers who use ServiceNow to manage space, maintenance, moves and related services. Day‑to‑day activities include understanding each client's facilities processes, guiding them on best‑practice configuration, driving product adoption and measuring realized value, gathering feedback to inform product roadmap decisions, and coordinating with internal product, engineering and support teams to resolve issues and prioritize enhancements. You would also identify expansion opportunities, run executive business reviews, and act as the customer's advocate within ServiceNow. The role suits a senior professional with a background in product management, customer success or consulting, experience in SaaS environments, and familiarity with facilities management or real‑estate operations. Strong stakeholder management, analytical thinking and the ability to translate technical capabilities into business outcomes are essential.

product success managementfacilities managementsaas customer successenterprise softwarestakeholder engagementproduct adoptionservicenow platformsolution consultingcustomer advocacycross-functional collaboration

Education

Level: Bachelor's degree

Role	Principal Product Success Manager - Facilities Management
Company	Servicenow
Location	Santa Clara, us
Type	full-time
Compensation	Not disclosed
Posted	2026-10-01
Deadline	Rolling

Typical process for this type of role

A general guide — the exact steps for this specific listing may vary; check the original posting for details.

1ApplicationSubmit your resume through the apply link.
2ScreeningRecruiter reviews your background against the role.
3AssessmentA technical test, assignment, or coding round, depending on the role.
4Interview(s)One or more rounds with the hiring team.
5OfferOffer letter with compensation and start date.

Before you apply

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Principal Product Success Manager - Facilities Management at Servicenow: frequently asked questions

Who can apply for the Principal Product Success Manager - Facilities Management role at Servicenow?: The listing asks for Bachelor's degree; freshers are welcome.
What is the salary for this role?: Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.
Is the Principal Product Success Manager - Facilities Management position remote, hybrid or onsite?: The listing gives Santa Clara, us as the location and does not state a work mode.
What is the application deadline?: Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.
How do I apply for the Principal Product Success Manager - Facilities Management role?: Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.

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