Company Careers ·
contractProduct Manager / Sr. Product Manager - Mulesoft
Salesforce · India - Bangalore
Salesforce is a company that provides customer‑relationship‑management and AI‑driven cloud platforms, with a strong focus on integrating AI agents into business workflows. The Product Manager / Sr. Product Manager – MuleSoft role centers on shaping and operating the billing and provisioning engine for MuleSoft’s offerings. Day‑to‑day activities include defining the roadmap for billing, invoicing and automated service activation, translating subscription and usage‑based models into system requirements, and ensuring smooth hand‑off between product, engineering and finance teams. The role also involves supporting go‑to‑market efforts by acting as the technical expert for complex deals, driving the new‑product‑introduction process, managing SKU creation, and handling billing exceptions, credits and refunds. AI‑first thinking is expected, using AI tools for forecasting, anomaly detection and smarter prioritization. The position suits experienced product managers who have worked on SaaS billing platforms, enjoy cross‑functional collaboration, and are comfortable bridging product strategy with operational execution.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the role: We're looking for a Product Manager, Billing & Operations to lead the strategic design and day-to-day operational execution of our business engine. In this role, you will scale MuleSoft's billing systems by overseeing consumption metering, licensing, and automated service provisioning. You will also drive the operational capabilities needed to bring new projects to market via SKU creation. You will act as a critical bridge between product and go-to-market teams, owning both the underlying platform infrastructure and the hands-on deal support required to execute standard and complex commercial agreements at scale. A demonstrated, genuine AI-first approach to product management is central to this role — using AI to move faster, build fluency across the product lifecycle, and contribute well beyond traditional PM scope. What You'll Do Platform Strategy & Core Architecture Partner with Product, Engineering, and Finance to define the roadmap for our billing, invoicing, and automated provisioning systems. Drive end-to-end technical logic connecting sales contracts to automated service activation, downstream usage tracking, and accurate billing cycles. Own and drive the roadmap that improves usage transparency for customers, entitlement transparency across all pricing models, value-based reporting that goes beyond cost, and modernization of the provisioning architecture. Translate complex subscription and usage-based models into robust system requirements for entitlement management and metered tracking across internal and external stakeholders. Conduct benchmark research on modern billing architectures and provisioning mechanisms to future-proof the platform against evolving product lines. Deal Support & Fulfillment Operations Provide active deal support by acting as the technical expert for complex or non-standard go-to-market and operational scenarios during the sales cycle. Drive the end-to-end New Product Introduction (NPI) process from a commercial readiness and fulfillment perspective, ensuring zero-friction SKU enablement. Own high-sensitivity billing operations, including billing exceptions and adjustments, credit and refund approvals in partnership with Finance, and support for field teams on customer billing inquiries. Data, Tools & Insights Build and maintain platform visibility tools that leverage AI-driven forecasting and anomaly detection to identify provisioning failures or billing discrepancies. Collaborate with data engineering to ensure highly accurate, real-time usage metrics pass cleanly from the product architecture to the financial reporting systems. AI-First Product Management Define and deliver high-quality, production-ready product strategies and roadmaps using modern PM practices, with AI as a core part of your workflow — pushing the boundaries of AI-powered tools to drive smarter prioritization, faster discovery, and better outcomes. Design and orchestrate complex product workflows where AI agents integrate seamlessly into cross-functional team operations, driving efficiency and innovation at scale. Contribute to building and maintaining shared product context — an explicit repository of product principles, constraints, user insights, and standards that enables AI to generate accurate, reliable, and actionable recommendations. Critically evaluate AI-generated outputs (e.g., user research summaries, PRDs, roadmap suggestions) for correctness, quality, alignment with business goals, and user impact. What We're Looking For Product management, technical product operations, or systems architecture roles, preferably focused on billing infrastructure or backend platform engines in tech/SaaS. Strong technical architecture understanding; familiarity with complex relational databases, API-driven workflows, and SQL or BI tools. Proficiency in leveraging Generative AI tools to accelerate system documentation, draft technical specifications, and automate routine configuration testing. Proven ability to collaborate with deep engineering teams while simultaneously managing non-technical business stakeholders. Deep familiarity with backend monetization systems, entitlement mapping, and enterp
| Role | Product Manager / Sr. Product Manager - Mulesoft |
|---|---|
| Company | Salesforce |
| Location | India - Bangalore |
| Type | contract |
| Compensation | Not disclosed |
| Posted | 2026-10-12 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Product Manager / Sr. Product Manager - Mulesoft at Salesforce: frequently asked questions
- What is the salary for this role?
- Salesforce has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Product Manager / Sr. Product Manager - Mulesoft position remote, hybrid or onsite?
- The listing gives India - Bangalore as the location and does not state a work mode.
- What is the application deadline?
- Salesforce has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Product Manager / Sr. Product Manager - Mulesoft role?
- Use the Apply button on this page. It opens the original listing on salesforce.wd12.myworkdayjobs.com, where you submit your application with the company.
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