InternFlow

Greenhouse ·

full-time

Senior Live Ops Producer

Roblox · San Mateo, CA, United States

Roblox is a global platform for 3D immersive digital experiences created by a community of developers. As a Senior Live Ops Producer, you will be responsible for the end-to-end management of live events and shared moments on the platform. This role involves coordinating complex launch sequences, managing operational war rooms, and ensuring seamless execution from initial readiness through the conclusion of an event. You will act as the primary operational contact for internal teams and external development partners, overseeing milestones, integration deadlines, and launch criteria. Day-to-day duties include running rehearsals, managing incident responses, coordinating hotfixes, and validating reward delivery for players. You will also work closely with engineering, design, and data science teams to monitor event health and player sentiment. This position is well-suited for an experienced production professional who thrives under pressure, possesses strong judgment in high-stakes environments, and is comfortable managing overlapping projects. The role requires flexibility, as the global event calendar includes coverage during evenings, weekends, and holidays to support a worldwide user base.

live operationsgame productionevent managementproject managementincident responsestakeholder managementproduct operationssenior producer

Education

  • Level: Bachelor's degree
Live Operations Management

Key Skills

Project ManagementLive OperationsEvent CoordinationQAData Analysis

Notes

['Coverage on evenings, weekends, and holidays']

About the Role Senior Live Ops Producer responsible for launch sequencing, war room operations, reward validation, and day‑to‑day communications with development partners. Responsibilities Build production and readiness plans, define milestones, integration deadlines, test plans, and launch criteria. Coordinate rehearsals, QA, performance, security, policy, localization, and support reviews. Track issues, make go/no‑go recommendations, and run launch run‑of‑show. Staff and lead the war room, establish monitoring, incident priorities, and escalation paths. Coordinate release timing, hotfixes, pauses, and recovery with engineering. Validate rewards, eligibility, progression tracking, and award delivery. Investigate award issues and coordinate fixes and player remediation. Serve as primary operational contact for studios and developers, set expectations, and resolve delivery blockers. Requirements Strong production craft, calm judgment under pressure, and senior‑level stakeholder management. Experience in live events, project management, QA, and data‑driven decision making. Eligibility

Skills for this role

Project ManagementLive OperationsEvent CoordinationQAData Analysis

Required skills

Project ManagementLive OperationsEvent CoordinationQAData Analysis

Also mentioned in the listing

game productionevent managementincident responsestakeholder managementproduct operationssenior producer
RoleSenior Live Ops Producer
CompanyRoblox
LocationSan Mateo, CA, United States
Typefull-time
CompensationNot disclosed
Posted2026-10-20
DeadlineRolling

Typical process for this type of role

A general guide — the exact steps for this specific listing may vary; check the original posting for details.

  1. 1ApplicationSubmit your resume through the apply link.
  2. 2ScreeningRecruiter reviews your background against the role.
  3. 3AssessmentA technical test, assignment, or coding round, depending on the role.
  4. 4Interview(s)One or more rounds with the hiring team.
  5. 5OfferOffer letter with compensation and start date.

Before you apply

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