Greenhouse ·
contractSenior Services Architect
Zscaler · Bangalore, IND; Mohali, IND; Pune, IND
Zscaler is a cloud security company that provides a Zero Trust Exchange platform designed to secure digital transformation for enterprise customers. As a Senior Services Architect, you will serve as a technical bridge between the sales organization and the professional services delivery teams. Your day-to-day responsibilities involve leading technical discovery sessions and architecture workshops to assess customer network and security requirements. You will work closely with Service Sales Managers to structure complex deals, architect custom Statements of Work, and validate the technical feasibility of multi-product deployments. This role requires you to translate customer needs into precise service packages while ensuring accurate level-of-effort estimates and risk mitigation. You will also facilitate the transition of technical requirements to implementation teams post-sale. This position is ideal for a candidate who possesses strong architectural expertise, thrives in ambiguous environments, and can balance high-level strategic planning with detailed technical execution. Given the alignment with US enterprise customers, the role requires working during US business hours. You should be a proactive problem-solver with a focus on customer outcomes and collaborative deal structuring.
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Services Architect to join our team. This is a Hybrid (Bangalore, Mohali, or Pune) role, reporting to the Sr. Director, Solution Consulting in the Professional Services (Solution Consulting) department. As a vital technical cornerstone of the Professional Services GTM and Sales organization, you will operate in a high-impact capacity partnering directly with Service Sales Managers (SSMs) to provide deep architectural expertise during the scoping, sizing, and positioning of Zscaler Professional Services. Your primary mission is to ensure that proposed customer engagements are technically sound, accurately estimated, and perfectly aligned with customer zero-trust architectural goals and deployment best practices. This is a front-end, GTM-aligned technical role focused on de-risking and structuring complex deals before contracts are signed. Aligned with US/American enterprise customers. Work time is US time. What you’ll do (Role Expectations) Lead technical discovery sessions and deep-dive architecture workshops with enterprise customers to evaluate network architecture, security posture, application catalogs, and migration timelines Serve as the primary technical advisor to Service Sales Managers (SSMs), answering complex architectural questions and translating customer requirements into high-value service packages Architect custom Statements of Work (SOWs) for complex, multi-product deployments (including ZIA, ZPA, ZDX, and Workload/Cloud Protection) while validating technical feasibility, risk mitigation, and precise level-of-effort (LOE) estimates Bridge sales and delivery by facilitating seamless, fully documented handovers of technical requirements, design decisions, and scoped outcomes to post-sales implementation teams upon deal closure Drive scoping governance to eliminate scope bloat using standardized sizing drivers, while enabling the GTM ecosystem through product workshops, readiness gates, and deal triage office hours Who You Are (Success Profile) Thrive in ambiguity, navigating dynamic environments with confidence to build clear paths forward and transform complex challenges into structured, impactful solutions. Act like an owner, bringing an intrinsic bias for action and accountability while moving seamlessly between high-level strategy and detailed technical execution. Problem-solver at core, energized by tackling complex architectural hurdles and committed to delivering high-impact, practical solutions. High-trust collaborator, dedicated to collective team success and fostering a culture of open, candid feedback to build enduring trust across sales and delivery organizations. Customer-obsessed mindset, maintaining deep empathy for internal and external stakeholders to anchor every architectural recommendation in real-world customer success. What We’re Looking for (Minimum Qualifications) Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving 7+ years of experience in a customer-facing technical role (such as Solutions Architecture, Sales Engineering, or Technical Consulting) within the cybersecurity or network infrastructure domain Deep technical fluency in Zero Trust architecture, including Secure Web Gateways (SWG), SASE/SSE, Zero Trust Network Access (ZTNA), routing, firewalls, and Identity and Access Management (IAM) Proven expertise in translating complex technical architectures into defined project phases, tangible deliverables, and precise level-of-effort (LOE) Statement of Work (SOW) scopes What Will Make You Stand Out (Preferred Qualifications) Experience leveraging AI-powered sales intelligence platforms or positioning AI-driven security architectures to accelerate complex sales cycles Exceptional presentation, whiteboarding, and technical communication skills with a proven track record of engagin
| Role | Senior Services Architect |
|---|---|
| Company | Zscaler |
| Location | Bangalore, IND; Mohali, IND; Pune, IND |
| Type | contract |
| Compensation | Not disclosed |
| Posted | 2026-10-16 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Services Architect at Zscaler: frequently asked questions
- What is the salary for this role?
- Zscaler has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Services Architect position remote, hybrid or onsite?
- The listing gives Bangalore, IND; Mohali, IND; Pune, IND as the location and does not state a work mode.
- What is the application deadline?
- Zscaler has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Services Architect role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
More at Zscaler
Other jobs at Zscaler
- Sr. Partner Business Manager - AI - Federal · Remote - D.C., USA
- Senior Technical Courseware Developer · Bangalore, IND; Hyderabad, IND; Mohali, IND; Pune, IND
- Manager, Sales Engineering - SMB · Remote - USA
- Senior Manager Finance Business Transformation, PMO · Santa Clara, California, USA
- Senior Director, Finance Business Transformation · Santa Clara, California, USA
Explore Related Placements
// similar opportunities
You might also like
Technical Architect- Salesforce Devops
Salesforce
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category...
Senior Client Account Manager, Large Customer Sales (financial Services)
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the intern...
Senior Counsel, Product Privacy
Airbnb
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 b...
Manager, Freight Audit Services
Flexport
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be ...
Customer Success Manager - Core (sales & Service) Clouds
Salesforce
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category...
Senior Partner Sales Manager - Southeast Asia And India
Mixpanel
About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the ...