Who can apply for the Sr Mgr, Customer Success Mgmt role at Servicenow?

The listing asks for Bachelor's degree; freshers are welcome.

What is the salary for this role?

Servicenow has not stated compensation in the listing. Check the original posting or ask during the application process.

Is the Sr Mgr, Customer Success Mgmt position remote, hybrid or onsite?

The listing gives Orlando, us as the location and does not state a work mode.

What is the application deadline?

Servicenow has not listed a fixed deadline, so apply early in case the opening is filled.

How do I apply for the Sr Mgr, Customer Success Mgmt role?

Use the Apply button on this page. It opens the original listing on jobs.smartrecruiters.com, where you submit your application with the company.

SmartRecruiters · Posted 5 Oct 2026

full-time

Top Company

Sr Mgr, Customer Success Mgmt

Servicenow · Orlando, us

ServiceNow is a software company that provides a cloud-based platform to help organizations manage and automate their digital workflows. As a Senior Manager in Customer Success Management, the role involves overseeing the post-sales relationship with clients to ensure they derive maximum value from the company's enterprise software solutions. The position likely entails leading a team of customer success managers, developing strategies to improve client retention, and facilitating the adoption of platform features. Day-to-day responsibilities typically include monitoring account health metrics, managing escalations, and collaborating with cross-functional teams such as sales, product, and professional services to address customer needs. This role is well-suited for an experienced professional with a background in SaaS account management or customer success leadership who possesses strong analytical skills and the ability to navigate complex enterprise environments. Candidates should be comfortable managing high-value accounts and driving strategic initiatives that align with the long-term success of the client base.

customer successsaasaccount managemententerprise softwareclient retentionpeople managementworkflow automationsenior management

Education

Level: Bachelor's degree

Role	Sr Mgr, Customer Success Mgmt
Company	Servicenow
Location	Orlando, us
Type	full-time
Compensation	Not disclosed
Posted	2026-10-05
Deadline	Rolling

Typical process for this type of role

A general guide — the exact steps for this specific listing may vary; check the original posting for details.

1ApplicationSubmit your resume through the apply link.
2ScreeningRecruiter reviews your background against the role.
3AssessmentA technical test, assignment, or coding round, depending on the role.
4Interview(s)One or more rounds with the hiring team.
5OfferOffer letter with compensation and start date.

Before you apply

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