Greenhouse ·
full-timeStaff Product Manager, Customer Care Platform & Data
Lyft · Toronto, Canada
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our Toronto office. Every great support experience depends on the person behind it having the right tools, context, and intelligence to solve the problem in front of them. The Platform & Data teams build the tools our human support agents work in every day—and own the data that tells Lyft, and the world, what our customers are actually experiencing. As AI rapidly changes what's possible, we're reinventing how agents work: pairing them with copilots and AI that surface the right answer instantly, take on repetitive work, and raise the quality and consistency of every interaction. At the same time, we're building the data foundation that turns millions of support contacts into an accurate, trusted view of issue types and trends—used inside the team, across the company, and in what we report externally. This role owns that mandate end to end: setting the vision and strategy, and driving execution on the hardest problems across both the platform and its data. Responsibilities: Own the vision, strategy, and multi-quarter roadmap for Lyft's agent platform and the data that powers customer care & safety reporting Define and drive how AI and copilot capabilities make agents more efficient and raise the quality and consistency of their work Lead execution on the most complex, cross-cutting initiatives across the platform and its data Own the accuracy and integrity of customer care & safety data so it can be trusted for internal decisions, company-wide use, and external reporting on issue types and trends Shape how the platform is architected, configured, and operated as agent workflows and AI capabilities evolve Partner deeply with engineering, data science, ML, design, and support operations to turn strategy into shipped product Serve as the senior product voice on agent platform and data, aligning stakeholders and executives around a clear direction Define the metrics that matter and use them to prioritize and measure real-world impact Experience: 8+ years of product management experience, including owning the vision and strategy for a platform or a complex, cross-functional product area Direct experience with AI/ML-powered products—ideally copilots, agent-assist, or LLM-based tooling—with a real understanding of their capabilities and limits Strong data fluency: you've owned or worked closely with data pipelines, data quality, and reporting, and you care about getting the numbers right A track record of driving execution on ambiguous, high-complexity problems that span multiple teams and systems Comfortable operating with autonomy and influencing senior stakeholders without direct authority Strengths: Customer obsession: You care deeply about the support experience and dive into the details of customer and agent problems Technical depth: You engage credibly with engineers and understand platform + AI/ML/LLM capabilities, limitations, and emerging developments Data rigor: You treat data as a product—accurate, well-defined, and trustworthy enough to report externally Strategic ownership: You set direction, not just execute against it, and bring others along Bias to action: You break down complex problems, build elegant solutions, and move quickly to deploy them at scale Degree in Computer Science, Engineering, Math, or equivalent technical experience strongly preferred Benefits: Extended health and dental coverage options, along with life insurance and disability benefits Mental health benefits Family building benefits Child care and pet benefits Access to a Lyft funded Health Care Savings Account RRSP plan with company match to help save for your future In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible. Subsidized commuter benefits and Lyft ride credits Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal
| Role | Staff Product Manager, Customer Care Platform & Data |
|---|---|
| Company | Lyft |
| Location | Toronto, Canada |
| Type | internship |
| Compensation | Not disclosed |
| Posted | 2026-09-18 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4More at Lyft
Other jobs at Lyft
- Procurement COE Manager · San Francisco, CA
- Analytics Lead, Decisions & Insights · New York, NY
- Senior Software Engineer, Foundational Infrastructure & Networking · Toronto, Canada
- Sr. Manager, Accounts Payable · San Francisco, CA
- Stagiaire En Ingénierie De La Qualité Terrain, Matériel (été 2027) · Longueuil, Canada
Internships at Lyft
- Hardware Field Quality Engineer Intern (summer 2027) · Longueuil, Canada
- Business Systems Engineer Intern, Finance Technology (summer 2027) · Toronto, Canada
- Industrialization Engineer Intern (summer 2027) · Longueuil, Canada
- UX Research Intern (summer 2027) · Toronto, Canada
- Applied Scientist Intern (summer 2027) · San Francisco, CA
Explore Related Placements
// similar opportunities
You might also like
Senior Product Manager, Customer Care AI
Lyft
At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusi...
Staff Product Manager, Comms Platform
Affirm
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on ...
Senior Product Manager - Data & Analytics Platform
Meesho
About the Team Product Management in Meesho closely resembles our rocketship growth. Because we obsess over understanding customer behaviour, we’ve been able to...
Senior Product Manager, Product Platform
Okta
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure th...
Senior Product Manager - Observability Data Platform
Datadog
At Datadog, we’re on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate ...
Customer Care, Program Manager
Robinhood
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger gene...