Greenhouse ·
full-timeTechnical Account Manager
Okta · Bengaluru
Okta is a global provider of identity and access management solutions, offering cloud‑based services that help organisations secure user authentication and authorisation across workforce and customer applications. The Technical Account Manager internship will involve acting as a technical advisor for mid‑market and enterprise customers, reviewing their Okta configurations, and recommending architectural improvements that enhance security and drive product adoption. Daily tasks are likely to include performing health‑check audits, troubleshooting integration issues, collaborating with Customer Success Managers, and preparing technical guidance documents. Interns will also interact with IT leaders and developers to translate complex identity requirements into actionable plans, while feeding recurring challenges back to product and engineering teams. The role suits candidates with a solid grounding in identity and access management, experience in technical consulting or solution architecture, strong communication skills, and the ability to work across time zones. A proactive, problem‑solving mindset and familiarity with SaaS, on‑premise, or hybrid environments will be valuable.
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Overview We are looking for an execution-focused, highly technical Technical Account Manager (TAM) specializing in enterprise identity, including Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solutions (CIS). In this role, you will serve as a trusted technical advisor to mid-market and enterprise customer portfolios. You will cut through complexity, proactively optimize configurations, and guide customers on architectural best practices across hybrid SaaS, on-premise, and custom application environments. As a TAM at Okta, you embody a bias for action: you dig into technical details, eliminate architectural friction, and turn post-sales guidance into measurable customer traction. Key Responsibilities 1. Proactive Technical Leadership & Customer Value Strategic Technical Guidance: Partner as the technical counterpart to Customer Success Managers (CSMs) across mid-market and enterprise account portfolios, translating complex customer requirements into tangible business value. Architecture & Security Health Checks: Audit customer Okta configurations and deployment architectures to continuously strengthen security posture, accelerate feature adoption, and drive ROI as Okta releases new features. Retention & Health Acceleration: Track and influence key account health metrics, using technical insight to drive product usage, reduce friction, and prevent churn. 2. High-Velocity Problem Solving Escalation & Technical Advisory: Address reactive technical inquiries and complex architectural blockers rapidly, breaking down multi-layered IAM challenges into simple, actionable steps. Executive & Stakeholder Alignment: Build trusted technical relationships with C-level executives, IT directors, architects, and developers, establishing credibility as Okta’s subject matter expert. Friction Elimination: Identify recurring implementation bottlenecks across your account portfolio and partner with Product and Engineering to streamline workflows for customer teams. 3. Continuous Learning & Knowledge Enablement Product & Domain Expertise: Maintain deep, cutting-edge mastery across Workforce Identity Cloud (WIC), Customer Identity Solutions (CIS), and surrounding identity/security ecosystems. Enablement & Content Creation: Drive the creation of technical best-practice guides, architecture patterns, and enablement content for both internal TA teams and external customer groups. Thrive in Technology Shifts: Continuously adapt to emerging identity trends, security threats, and AI-driven identity capabilities, ensuring customer environments remain modern and resilient. Requirements & Qualifications 5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space Ability to work US Time Zone (preference) Familiarity with IAM solution providers is strongly desired. Strong background in any of the following: Technical Account Management, Technical Consulting, Solution Architect, Solutions Engineering, Product Management or similar role. Understanding of common software development practice. Understanding of identity and surrounding technologies. Strong business acumen, history of success owning enterprise segment customer relationships and escalations Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels. Ability to track and influence customer behavior and health metrics across a portfolio of accounts #LI-Onsite P22219_3552252 The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of th
| Role | Technical Account Manager |
|---|---|
| Company | Okta |
| Location | Bengaluru |
| Compensation | Not disclosed |
| Posted | 2026-09-23 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Okta
Okta, Inc. is an Identity-as-a-Service (IDaaS) company founded in 2009 and based in San Francisco. The company provides identity and access management solutions for workforces, customers, and AI agents. Its offerings include the Okta Platform for governance and the Auth0 Platform for authentication. Okta’s services are designed to secure human and machine identities, helping organizations manage access across their digital ecosystems. The company serves a diverse client base, including major government agencies and two-thirds of the Fortune 100, supporting thousands of organizations globally in securing their business operations and digital infrastructure.
More at Okta
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