Technical Support Engineer II

Samsara is a company specializing in the Connected Operations Cloud, providing IoT-based solutions for industries like transportation, manufacturing, and construction. As a Technical Support Engineer II, you will serve as a key member of the Tier 2 support team, responsible for resolving complex technical issues related to the company's hardware, software, and cloud-based platforms. Your day-to-day responsibilities will involve managing support tickets, troubleshooting high-complexity customer inquiries, and maintaining documentation to improve self-service resources. You will also act as a bridge between customers and internal Engineering and Product teams, providing feedback to help refine product features and processes. This role is well-suited for a professional with a strong technical background and proven experience in customer-facing support environments. You should be comfortable working collaboratively across global teams, possess excellent communication skills, and have a proactive approach to problem-solving. The position requires a candidate who can balance technical expertise with a commitment to maintaining service level agreements while contributing to long-term product improvements.