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Salesforce has not stated compensation in the listing. Check the original posting or ask during the application process.

Is the Technical Writer, Critical Incident Communications position remote, hybrid or onsite?

The listing gives India - Hyderabad as the location and does not state a work mode.

What is the application deadline?

Salesforce has not listed a fixed deadline, so apply early in case the opening is filled.

How do I apply for the Technical Writer, Critical Incident Communications role?

Use the Apply button on this page. It opens the original listing on salesforce.wd12.myworkdayjobs.com, where you submit your application with the company.

Company Careers · Posted 13 Oct 2026

full-time

Top Company

Technical Writer, Critical Incident Communications

Salesforce · India - Hyderabad

Salesforce operates as a leading provider of AI‑driven customer relationship management solutions, helping organizations manage sales, service, marketing and more through a unified cloud platform. The Technical Writer on the Critical Incident Communications team works with the Technology and Products division to turn raw incident reports into clear, customer‑facing documentation. Day‑to‑day tasks include reviewing initial drafts of root‑cause analyses, verifying that all necessary details are present, translating technical concepts into accessible language, and polishing the text to maintain a consistent Salesforce voice. The role also involves tracking follow‑up actions mentioned in the documents, coordinating with subject‑matter experts to confirm completion, and updating published records as work progresses. Candidates should have several years of experience in technical writing or incident management, strong editing and verbal communication skills, familiarity with cloud platforms such as AWS or GCP, and the ability to synthesize complex information for diverse audiences while maintaining high attention to detail and meeting deadlines.

technical writingincident managementrca documentationcloud infrastructurecustomer communicationanalytical skillseditingsalesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Salesforce Critical Incident Center Communications Team seeks a Technical Writer with excellent communication and analytical skills to facilitate completion and delivery of customer facing documentation related to unplanned technical incidents. The role is primarily focused on taking initial drafts of information provided by the Technology and Products division related to incidents and verifying sufficient information is available, then polishing the content and publishing the resulting documentation for customer consumption. Additionally, follow-up efforts are required to ensure preventative actions listed in the documentation are completed and updated to final versions of the content.This role is for communicators with a solid understanding of the Salesforce technology and products, a passion for customer advocacy, outstanding communication skills, a high level of organization to enable multiple projects under way simultaneously and a focus on Salesforce’s key values of trust and transparency.Responsibilities: Review initial draft of RCA documentation provided by Technology and Products and review the content for thoroughness and ease of understanding. Understand complex technical issues and concepts related to critical incidents and translate them into “business-speak” for customer consumption. Assess contents of RCA to determine if questions are left unanswered, details are unclear, or if the document is likely to address the customer’s needs. Liaise with Technology and Product experts to clear up questions or doubts resulting from the initial draft in order to ensure customer satisfaction with final results. Polish the contents in order to create a single “voice” of Salesforce, resulting in RCAs having the same overall flow and style so they read as though written by the same person/team. Maintain a portfolio of RCAs for cataloging in order to create a searchable library of content that internal teams can use to find incident related information when needed. Track actions called out in RCAs and communicate with Technology and Product teams to verify actions are being completed in a timeframe outlined in the RCA. Update previously-published RCAs to show progress against noted actions. Requirements: 4-8 years of experience in areas of incident management or technical writing Outstanding writing, editing, and verbal communications skills Understanding and experience in cloud infrastructure and platforms, such as AWS and GCP Ability to learn and deeply understand technical information and concepts, especially as it relates to database architecture, security, networks, and customer relationship management principles Comfortable working in a fast-paced environment, in sometimes high-pressure, or stressful situations, while successfully balancing multiple priorities Ability to synthesize technical and non-technical details from different teams and determine which information is most relevant for different audiences Excruciating attention to detail, a commitment to quality, and dogged perseverance to meet deadlines Ability to work in a self-paced environment, strictly adhering to deadlines Bachelor’s degree in Communications, Marketing, or other related area Desired Experience and Skills: Experience with Salesforce platforms. Trailhead Ranger status and Salesforce certifications are a plus Experience crafting customer-facing communications Project/program and change management skills Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to he

Role	Technical Writer, Critical Incident Communications
Company	Salesforce
Location	India - Hyderabad
Type	full-time
Compensation	Not disclosed
Posted	2026-10-13
Deadline	Rolling

Typical process for this type of role

A general guide — the exact steps for this specific listing may vary; check the original posting for details.

1ApplicationSubmit your resume through the apply link.
2ScreeningRecruiter reviews your background against the role.
3AssessmentA technical test, assignment, or coding round, depending on the role.
4Interview(s)One or more rounds with the hiring team.
5OfferOffer letter with compensation and start date.

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