Greenhouse ·
full-timeWorkplace Services Manager
Roblox · San Mateo, CA, United States
Roblox is a platform for immersive 3D digital experiences where a global community of developers and creators connect. As a Workplace Services Manager based at the San Mateo headquarters, you will lead the daily employee-facing operations and hospitality programs. This role is responsible for ensuring a welcoming and productive office environment by managing reception services, visitor experiences, employee amenities, and workplace events. You will act as a primary point of contact for staff, overseeing service requests, managing vendor relationships, and coordinating with internal departments like People Services, IT, and Global Security to streamline office life. The position requires a hospitality-first mindset to anticipate employee needs and maintain high service standards across the headquarters and satellite offices. You will also handle administrative duties such as budget tracking, vendor onboarding, and internal communications regarding office services. This is a full-time, on-site role that suits a candidate with experience in office management, corporate hospitality, or facilities coordination who is comfortable working in a fast-paced environment and possesses strong organizational and communication skills.
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Driven by a hospitality-first mindset and a commitment to attentive, personalized service, the Workplace Services Manager leads employee-facing workplace services and programs across Roblox’s San Mateo headquarters and satellite offices. Reporting to the Director of Facilities, this hands-on leader creates a welcoming, engaging, and consistently high-quality experience for Builders, guests, and visitors. This role owns workplace hospitality, reception, employee events, service communications, and the everyday amenities that support a productive workplace. Partnering closely with People Services, Food & Beverage, Global Security, Facilities, and internal stakeholders, the Workplace Services Manager anticipates employee needs, resolves service concerns, and develops thoughtful programs that strengthen connection across Roblox. The role partners with the Facilities Manager on issues affecting the employee experience. Technical maintenance, building systems, construction, and real estate planning remain within Facilities ownership. This role is on-site at San Mateo HQ Monday–Friday, 9:00 AM–6:00 PM. You Will: Workplace Hospitality & Service Operations Lead daily employee-facing workplace services at Roblox HQ and support consistent service standards across satellite offices Establish hospitality standards for reception, visitor welcome, employee assistance, meeting support, and shared workplace amenities Ensure reception areas, collaboration spaces, and common areas are welcoming, thoughtfully presented, and ready for use Oversee workplace service requests through the Facilities Management System (FMS), ensuring timely responses, clear communication, and follow-through Use employee feedback and service data to identify recurring needs and improve responsiveness, satisfaction, and consistency Manage employee communications about workplace services, amenities, events, and service interruptions Administer employee-facing parking services and ergonomics requests, coordinating with Facilities and other responsible teams Partner with Global Security and Safety to deliver a welcoming arrival experience while following visitor access and safety procedures Coordinate with Facilities to resolve maintenance concerns affecting employees and communicate progress through resolution Vendor & Stakeholder Management Source, benchmark, onboard, and manage workplace service vendors, including reception, office services, event support, and amenity providers Set clear service expectations and evaluate vendors on responsiveness, presentation, employee satisfaction, and value Partner with People Services, IT, Executive Admins, Global Security, and department leaders to anticipate workplace needs and coordinate service delivery Coordinate workplace welcome activities for new hires and support employee departures in partnership with People Services, IT, and Global Security Work with property management on employee-facing services, shared amenities, and service communications, coordinating building maintenance matters through Facilities Track workplace services expenses, invoices, and contracts; prepare regular budget and service performance reports Develop service plans for executive meetings, visiting teams, and special gatherings, with clear ownership and attention to detail Employee Experience Own the planning and delivery of employee events, including Roblox Week, Hack Week, holiday events, intern programming, and happy hours Develop workplace programs that build community and support connection across teams Partner with the Food & Beverage Manager on the employee experience across cafés, coffee bars, and related amenities, incorporating feedback and coordinating event needs Provide attentive meeting and event support, including room readiness, catering coordination, signage, guest arrival, and onsite assistance Gather Builder feedback through surveys, service interactions, and direct engagement; translate findings into practical improvements Ensure workplace programs and communications consider the needs of employees across locations Champion a hospitality-first culture that emphasizes anticipation, discretion, responsiveness, and consistent follow-through Team Leade
| Role | Workplace Services Manager |
|---|---|
| Company | Roblox |
| Location | San Mateo, CA, United States |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-22 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4More at Roblox
Other jobs at Roblox
- Senior Technical Artist · San Mateo, CA, United States
- Manager, Product Support Incident Management · Gurugram, Haryana
- Workplace Global Partner · San Mateo, CA, United States
- Principal Software Engineer · San Mateo, CA, United States
- Senior Technical Program Manager, Engine · San Mateo, CA, United States
Explore Related Placements
// similar opportunities
You might also like
Senior Product Manager, UGC Marketplace
Roblox
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created ...
Senior Program Manager
Roblox
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created ...
Services Sales Manager - Professional Services
Cloudflare
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of ...
Senior Technical Program Manager, Engine
Roblox
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created ...
Principal Software Engineer - Service Networking
Roblox
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created ...
Senior Product Support Manager, Support Operations
Roblox
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created ...