Europe Arbeitnow ·
full-timeAccount Director - CRM
Zetaglobal · London
The CRM Account Director is responsible for building and growing strategic client relationships while ensuring clients realise measurable value from their CRM investment. Acting as a trusted advisor, they work closely with senior client stakeholders to shape CRM strategy, drive adoption, identify growth opportunities and ensure successful delivery across marketing, technology and data initiatives. The role combines commercial account leadership with strategic CRM consulting, partnering with internal cross-functional teams to deliver outstanding client outcomes and long-term customer success. Job Description Strategic Client Leadership Build trusted relationships with senior client stakeholders, including CRM Directors, Marketing Directors, Digital Directors and C-suite executives. Develop a deep understanding of each client's business objectives, commercial priorities and CRM maturity. Lead strategic account planning to ensure CRM programmes align with wider business goals. Act as the executive point of contact for strategic accounts. CRM Strategy Advise clients on CRM best practice across customer acquisition, onboarding, engagement, retention, loyalty and reactivation. Help clients define CRM roadmaps and transformation strategies. Recommend opportunities to improve customer journeys through personalisation, automation, AI and first-party data. Translate business objectives into measurable CRM programmes. Customer Success Own overall client health, satisfaction and long-term success. Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews. Monitor adoption, utilisation and business outcomes. Ensure clients achieve measurable ROI against agreed success metrics. Proactively identify risks and drive mitigation plans. Commercial Growth Identify opportunities to expand client relationships through additional products and services. Develop account growth plans aligned to client priorities. Lead commercial conversations around renewals, upsell and cross-sell opportunities. Work closely with Sales to execute account expansion strategies. Project & Delivery Oversight Partner with Delivery, Product, Engineering and Solution Consulting teams to ensure successful implementation. Ensure projects remain aligned with agreed business outcomes. Escalate and resolve delivery risks where required. Maintain executive visibility throughout complex programmes. Data & Insights Use customer data and campaign performance to identify optimisation opportunities. Present strategic recommendations based on business insights. Help clients maximise value product offerings. Drive a culture of continuous optimisation. Executive Communication Present confidently to executive stakeholders. Facilitate strategic workshops. Influence senior decision makers. Produce clear executive-level recommendations and business cases. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientati
| Role | Account Director - CRM |
|---|---|
| Company | Zetaglobal |
| Location | London |
| Type | full-time |
| Compensation | Not disclosed |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4More at Zetaglobal
Other jobs at Zetaglobal
- Data Engineer · London
Explore Related Placements
// similar opportunities
You might also like
Director, CRM
Neko Health
Mission Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-d...
Enterprise Account Director
Hawk
About Us Hawk is the leading provider of AI-supported anti-money laundering and fraud detection technology. Banks and payment providers globally are using Hawk’...
Director, Account Management - UK
Marqeta Inc
As the Director of Account Management for the UK and Europe, you will drive the growth and retention of Marqeta’s top regional customers through developing a hi...
Account Director
Sparta Commodities
We Are Sparta Sparta is the AI leader for commodity trading, home to Leonidas AI, the first operating system for oil and commodity traders. Backed by $42 millio...
Account Director - Speciality Markets, EMEA
Diligentcorporation
Position Overview As we accelerate Diligent's presence across EMEA's specialist services markets, we're looking for a driven, commercially sharp sales professio...
Enterprise Account Director (new Business)
Vonage
Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Communications APIs: As an emerging leader in the $10B+ communications AP...