Greenhouse ·
full-timeCarrier Deal Desk Manager
Twilio · Remote - US
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Carrier Deal Desk Manager, AMER (Commercial Finance). About the job Join the Finance team supporting carrier supplier negotiations and wholesale trading transactions. In this role, you will lead the financial assessment of complex AMER agreements, shape commercially sound deal structures, and deliver clear recommendations to executive decision-makers. While Carrier Relations leads the direct supplier negotiations, you will serve as their strategic Finance partner—owning the deal economics, mitigating financial risk, and ensuring approval quality. Responsibilities In this role, you’ll: Lead financial diligence for complex and high-value carrier agreements and relevant wholesale transactions across AMER, including those with nonstandard commercial structures. Evaluate pricing, margin, regulatory pass-through fees, commitments, payment terms, cash flow impacts, and other sources of financial exposure. Build and review deal models and scenarios that show how proposed terms perform under changes in volume, traffic mix, rates, and other key assumptions. Recommend structures and negotiation guardrails based on the analysis. Partner with Carrier Relations, Routing Operations, and other stakeholders to drive resolution of financial deal decisions, document trade-offs, and move deals through the appropriate approval path. Escalate material exceptions to executive committees with a clear recommendation. Establish and maintain financial guardrails, approval standards, and consistent deal analysis practices across regions. Partner with systems and business teams to translate these requirements into our CRM, CLM, or other enterprise workflow controls. Track key commitments and deal assumptions after signature, identify emerging exposure, and use actual performance to improve future deal decisions and guardrails. Identify recurring deal themes, risks, and opportunities, and translate them into practical improvements to policy, process, and commercial strategy. Coach senior analysts on modeling, financial judgment, and executive recommendations. Partner with the Finance Director to build and refine how the Carrier Deal Desk operates. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 8+ years in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements. Strong financial modeling skills and the judgment to independently evaluate supplier economics, test assumptions, assess risk, and recommend a course of action. Demonstrated experience leading the financial strategy for high-stakes vendor negotiations, including structuring pricing, volume commitments, cash flow terms, and mitigating nonstandard commercial risks. Ability to influence senior stakeholders across Finance and commercial teams, communicate financial trade-offs clearly, and move ambiguous decisions toward resolution. Experience establishing analytical standards, financial guardrails, or approval processes and coaching other analysts as a senior individual contributor. Strong working knowledge of Salesforce or similar workflow systems and enterprise financial systems; Oracle experience is a plus. Desired: Strongly preferred: Experience with telecommunications carriers, CPaaS, wholesale messaging or voice, or carrier relations, including familiarity with carrier pricing, routing economics, supplier agreements, and volume-based commercial structures. Spanish or Portuguese language skills are a plus. Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relation
Carrier Deal Desk Manager: role and responsibilities
- Lead financial due diligence for complex and high-value carrier agreements and wholesale transactions in the AMER region.
- Evaluate financial components such as pricing, margin, regulatory fees, payment terms, and cash flow impacts.
- Develop and review financial deal models to test performance under various volume, traffic, and rate scenarios.
- Collaborate with Carrier Relations and Routing Operations to resolve financial deal decisions and document trade-offs.
- Establish and maintain financial guardrails and approval standards for deal analysis across regions.
- Track post-signature deal commitments and performance to identify risks and refine future commercial strategies.
- Mentor senior analysts on financial modeling, judgment, and the delivery of executive-level recommendations.
| Role | Carrier Deal Desk Manager |
|---|---|
| Company | Twilio |
| Location | Remote - US |
| Compensation | Not disclosed |
| Posted | 2026-09-29 |
| Deadline | Rolling |
How to prepare for the Carrier Deal Desk Manager role
- Prepare to discuss your experience with complex financial modeling and how you assess risk in high-value commercial agreements.
- Practice articulating clear, data-driven recommendations for executive stakeholders based on financial analysis.
- Review your ability to translate business requirements into enterprise workflow controls or CRM systems.
- Research the telecommunications or wholesale carrier landscape to better understand the specific financial pressures of the industry.
Common mistakes to avoid
- Failing to quantify the impact of deal terms; fix this by always linking your analysis to specific margin or cash flow outcomes.
- Ignoring the cross-functional nature of the role; fix this by highlighting instances where you successfully partnered with non-finance stakeholders.
- Overlooking the importance of post-deal tracking; fix this by demonstrating how you use historical performance data to improve future decision-making.
Resume keywords for this listing
Terms the listing itself uses. Include the ones you can back with a project or experience.
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Carrier Deal Desk Manager at Twilio: frequently asked questions
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Carrier Deal Desk Manager position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - US as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Carrier Deal Desk Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
- What is the work mode for this position?
- The role is remote-first, though you may be required to report in person on an ad-hoc basis for team gatherings, off-sites, or customer meetings.
- What department will I be working in?
- You will be part of the Finance team, specifically supporting carrier supplier negotiations and wholesale trading transactions.
- What are the specific educational or experience requirements?
- The listing does not state specific degree requirements or years of experience, noting that Twilio values diverse experiences and encourages applications from various backgrounds.
- Is there a deadline to apply for this role?
- The listing does not state a deadline for applications.
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