Greenhouse ·
full-timeEmerging Fraud Researcher
Twilio · Remote - US
Twilio is a company in the communications infrastructure space that provides tools for businesses to build personalized customer experiences. As an Emerging Fraud Researcher, you will focus on identifying and mitigating novel fraudulent behaviors across voice, messaging, and email channels. Your day-to-day responsibilities will involve analyzing massive datasets of network traffic to uncover patterns of abuse, such as AIT and ATO, and utilizing AI-driven tools to conduct independent research. You will collaborate closely with data science and engineering teams to develop and refine machine learning models, ensuring the network remains resilient against evolving threats. This role requires a proactive approach to stress-testing system vulnerabilities and conducting root cause analysis on high-impact incidents. This position is well-suited for a security professional with over five years of experience in trust and safety or fraud investigation who possesses advanced SQL skills and a strong ability to translate complex technical risks into actionable business strategies. Candidates with a background in telecommunications, CPaaS, or payments, as well as those familiar with machine learning applications, will be particularly effective in this role.
Education
- Level: Bachelor's degree
Key Skills
Notes
Remote (US) except CA, CT, NJ, NY, PA, WA; occasional travel; 5+ years experience required
Experience required
5-5 years experienceAbout the Role Twilio is seeking an Emerging Fraud Researcher to detect emerging fraud trends across voice, messaging, and email channels. The role involves researching new fraud behaviors using AI tools and collaborating with data science and engineering teams. Responsibilities Perform independent research using AI tools to identify novel fraud trends. Work with data scientists to create ML models for fraud detection. Stress test the network for vulnerabilities. Analyze large-scale messaging and voice traffic for fraudulent patterns. Develop and execute proactive fraud mitigation strategies. Collaborate to refine detection models and reduce false positives. Conduct investigations into high-impact fraud incidents and provide recommendations. Monitor industry trends in fraud and bot detection. Requirements 5+ years experience in fraud investigations, trust & safety, or security analysis in high‑growth tech or large‑scale distributed systems. Advanced expertise in complex data analysis, SQL, and data visualization tools. Proven track record designing proactive fraud mitigation strategies. Strong cross‑functional incident response leadership. Familiarity with machine learning concepts applied to fraud detection. Relevant certifications (CFE, CISSP) desired. Experience in CPaaS, telecommunications, or payments industry desired. Eligibility Open to candidates worldwide except CA, CT, NJ, NY, PA, WA. Remote work with occasional travel for in‑person meetings.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Emerging Fraud Researcher |
|---|---|
| Company | Twilio |
| Location | Remote - US |
| Compensation | Not disclosed |
| Posted | 2026-09-29 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Emerging Fraud Researcher at Twilio: frequently asked questions
- Who can apply for the Emerging Fraud Researcher role at Twilio?
- The listing asks for Bachelor's degree; 5-5 years of experience.
- What skills does the Emerging Fraud Researcher role require?
- The listing highlights AI tools, Machine Learning, SQL, Data Visualization, Fraud Investigation, Trust & Safety, Security Analysis. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Emerging Fraud Researcher position remote, hybrid or onsite?
- The listing marks this role as hybrid, with Remote - US as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Emerging Fraud Researcher role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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