Greenhouse ·
full-timeFast Track Operations Specialist 2
Twilio · Remote - Colombia
Twilio is a cloud communications platform that enables businesses to build personalized customer experiences through messaging, voice, and email APIs. The Fast Track Operations Specialist (L2) role supports Twilio’s A2P onboarding team, working directly with customers who enroll in Fast Track packages to ensure their messaging numbers are activated smoothly and comply with regulatory requirements. Day‑to‑day activities include providing 1:1 onboarding assistance, troubleshooting issues via Slack and ServiceNow, managing service‑level agreements and credit usage, documenting interactions, and reporting trends to product and account teams. The specialist also participates in weekly customer calls to review metrics and open items, and collaborates with operations to scale onboarding volumes. Ideal candidates have at least two years of experience with A2P products, comfort handling rotational shifts in Bogota time, strong verbal and written communication skills, and a customer‑centric mindset. They should be able to prioritize tasks, work independently and cross‑functionally, and demonstrate empathy while guiding clients through compliance and technical steps.
Education
- Level: Bachelor's degree
Key Skills
Notes
['Rotational shifts 8am-5pm Bogota time', 'Remote-first role']
Experience required
2-2 years experienceAbout the Role Twilio is seeking a Fast Track Operations Specialist (L2) to provide personalized onboarding support for customers signing up for Fast Track Packages, manage SLAs, and ensure compliance with A2P products. Responsibilities Provide personalized onboarding support for Fast Track customers. Solve onboarding issues and provide compliance guidance for A2P products. Manage onboarding SLAs and credit utilization. Partner with operations teams to scale volumes. Join weekly calls with customers to report metrics. Respond to inquiries via Slack and ServiceNow. Log interactions and categorize issues. Diagnose trends and report to product team. Partner with account team to address issues proactively. Requirements 2+ years experience with A2P products or compliance. Ability to work rotational shifts 8:00am‑5:00pm Bogota time. Experience managing daily caseload and meeting SLAs. Familiarity with Google Workspace (Docs, Sheets). Strong verbal and written communication, customer‑centric attitude, project management skills, ability to work independently and in teams. Eligibility Open to candidates of any educational background; no specific degree required.
Fast Track Operations Specialist 2: role and responsibilities
- Deliver personalized onboarding support to customers enrolled in Fast Track Packages.
- Provide guidance on A2P product compliance and resolve onboarding-related issues.
- Monitor and manage onboarding SLAs and customer credit utilization.
- Collaborate with operations teams to scale onboarding volumes effectively.
- Conduct weekly customer calls to present performance metrics.
- Manage and categorize customer inquiries through Slack and ServiceNow.
- Analyze issue trends and report findings to the product team.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Fast Track Operations Specialist 2 |
|---|---|
| Company | Twilio |
| Location | Remote - Colombia |
| Compensation | Not disclosed |
| Posted | 2026-09-30 |
| Deadline | Rolling |
How to prepare for the Fast Track Operations Specialist 2 role
- Highlight your specific experience with A2P compliance and regulatory standards in your resume.
- Prepare examples of how you have managed high-volume caseloads while maintaining strict SLAs.
- Demonstrate your proficiency in Google Workspace tools by explaining how you use Sheets for data tracking or reporting.
- Practice articulating complex technical issues clearly for both internal stakeholders and external customers.
Common mistakes to avoid
- Failing to mention specific A2P product experience; ensure you quantify your compliance background.
- Ignoring the shift requirement; confirm your availability for the 8:00am-5:00pm Bogota time slot.
- Overlooking the importance of SLA management; provide examples of how you prioritize tasks to meet deadlines.
- Neglecting to showcase project management skills; use the STAR method to describe your past operational projects.
Resume keywords for this listing
Terms the listing itself uses. Include the ones you can back with a project or experience.
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Fast Track Operations Specialist 2 at Twilio: frequently asked questions
- Who can apply for the Fast Track Operations Specialist 2 role at Twilio?
- The listing asks for Bachelor's degree; 2-2 years of experience.
- What skills does the Fast Track Operations Specialist 2 role require?
- The listing highlights A2P compliance, Google Workspace, Slack, ServiceNow, Customer Support, Project Management. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Fast Track Operations Specialist 2 position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - Colombia as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Fast Track Operations Specialist 2 role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
- What is the educational requirement for this role?
- The listing does not require a specific degree and is open to candidates of any educational background.
- What are the working hours for this remote position?
- You must be available to work rotational shifts from 8:00am to 5:00pm Bogota time.
More at Twilio
Other jobs at Twilio
- Senior Financial Manager, Partnerships · Remote - US
- Program Manager, Carrier Operations & Governance · Remote - US
- Senior International Payroll Analyst · Remote - Ireland
- Principal Product Manager · Remote - US
- Principal, R&D Strategy & Operations · Remote - US
Explore Related Placements
// similar opportunities
You might also like
Payroll Operations Specialist
Mercury
About the Role & Team The Payroll Operations Specialist supports the compliance infrastructure that keeps our customers’ payroll operations running smoothly. Yo...
Field Operations Specialist
Alta Ares
About Alta Ares Alta Ares is an air defense Neoprime. We build AI-guided interceptors to counter drones and cruise missiles, along with the software platform th...
Specialist, Market Operations
Coinbase
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the enviro...
Specialist, Market Operations
Coinbase
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the enviro...
Specialist, Market Operations
Coinbase
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the enviro...
Phone Number Operations Specialist
Twilio
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of...