Greenhouse ·
full-timeInside Sales - Representative (active) 2
Twilio · Remote - United Kingdom
Twilio is a company specializing in cloud communications platforms that empower developers to build personalized customer engagement solutions. As a Digital Inside Sales Representative, you will focus on driving new customer acquisition within the social impact and nonprofit sectors, including NGOs, healthcare organizations, and community services. Your day-to-day responsibilities involve managing the entire sales cycle, from qualifying leads to closing deals for self-service accounts. You will work closely with prospective clients to understand their technical requirements, design solutions using Twilio’s communication APIs, and collaborate with cross-functional teams like engineering and product to ensure successful implementation. The role requires maintaining an accurate sales pipeline in Salesforce, executing automation strategies to manage high-volume customer interactions, and developing deep expertise in the social impact market. This position is well-suited for candidates with at least one year of experience in technical SaaS or CPaaS sales who possess strong interpersonal skills and the ability to explain complex technical concepts to non-technical stakeholders. It is an ideal fit for a proactive professional who excels at balancing multiple deals while maintaining a focus on customer success and strategic growth.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Digital Sales Representative About the job This position is needed to play a key role in further growing Twilio’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our self-service accounts, while upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good. Responsibilities In this role, you’ll: Be responsible for net new customer acquisition, managing an entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers. Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs. Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform. Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager. Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn Be an owner to drive deals forward, knock down obstacles for our customers and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team. Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions. Have world-class interpersonal and communication skills to make complex technical and financial details sound simple. Ability to balance competing priorities and manage multiple projects/deals at the same time. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: At least 1+ years of closing sales experience or sales development/business development experience in a technical SaaS/CPaaS space, with a record of top performance. An understanding of (or interest to understand) the cloud computing/communications business model and excitement for selling to a technical audience while utilizing a solution-oriented approach to selling. Technical solutions selling experience and enjoys working with real customers - listening to them and solving problems. Strong written and verbal communication skills, with the ability to make complex technical and financial details sound simple. Demonstrated track record of managing forecasts. Analytical account development strategy based on using data to find opportunities and prove value. World-class organization, prioritization, and documentation skills. Entrepreneurial mindset. Deep personal interest in the social impact market and dedicating your career to making a positive difference. High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change. Location This role will be remote, and based in the UK. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many bene
| Role | Inside Sales - Representative (active) 2 |
|---|---|
| Company | Twilio |
| Location | Remote - United Kingdom |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-09 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Inside Sales - Representative (active) 2 at Twilio: frequently asked questions
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Inside Sales - Representative (active) 2 position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - United Kingdom as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Inside Sales - Representative (active) 2 role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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