Greenhouse ·
full-timeManager, Customer Success Engineering
Gitlab · Remote, United States
GitLab operates an intelligent orchestration platform focused on DevSecOps, enabling organizations to streamline software development, security, and compliance. As a Manager of Customer Success Engineering, you will lead a distributed team of technical specialists responsible for driving platform adoption and value realization across the Americas. Your day-to-day responsibilities involve designing and executing scalable technical enablement programs that help customers leverage source code management, CI/CD, and Agile planning tools. You will build repeatable frameworks to remove adoption barriers, analyze performance data to identify trends, and collaborate with Sales and Renewals teams to support retention and expansion efforts. Additionally, you will act as a bridge between the customer and internal product teams, ensuring that technical insights and feedback are integrated into the product roadmap. This role is well-suited for a candidate with deep DevSecOps expertise who possesses strong leadership skills and the ability to translate complex technical capabilities into measurable business outcomes. You should be comfortable mentoring technical teams and working within a high-performance, data-driven environment to influence customer success at scale.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Manager, Customer Success Engineers, you’ll lead a team of technical specialists who drive GitLab adoption and value realization at scale across the Americas. You’ll design and run scalable technical enablement programs that help customers unlock business outcomes from GitLab across source code management, CI/CD, DevSecOps, and Agile planning, while building repeatable frameworks to remove adoption barriers. Reporting to the Senior Director of Customer Success Managers, you’ll combine deep DevSecOps expertise with strategic program development, partnering closely with Sales, Renewals, and cross-functional teams to turn technical insights into commercial impact, reduce churn risk, and surface expansion opportunities. In your first year, you’ll be focused on establishing clear metrics for technical value, strengthening voice-of-the-customer feedback loops with Product and Engineering, and elevating the effectiveness and impact of the Customer Success Engineering team across a pooled book of business in the AMER region. What you’ll do Lead a distributed team of Customer Success Engineers in the Americas to drive GitLab adoption and technical value realization across a pooled book of business. Develop and execute scalable technical enablement strategies and programs that help customers use GitLab for source code management, CI/CD, DevSecOps, and Agile planning. Drive creation of repeatable frameworks and systematic solutions that remove adoption barriers and support measurable customer business outcomes. Collaborate closely with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives, supporting retention and expansion across accounts. Use data and performance indicators to assess program effectiveness, identify adoption trends, and adjust technical initiatives for greater impact at scale. Mentor and coach team members to strengthen their DevSecOps expertise, customer engagement skills, and ability to translate technical capabilities into business value. Champion the voice of the customer by translating field insights and technical pain points into actionable feedback for Product, Engineering, and other cross-functional teams. Partner with internal stakeholders to ensure customer feedback, feature requests, and adoption insights inform roadmap priorities and improvements to the overall customer experience. What you’ll bring Strong understanding of DevSecOps practices, with the ability to connect GitLab capabilities across source code management, CI/CD, security, and Agile planning to tangible business outcomes. Experience leading and developing technical teams in a distributed, remote environment, with a focus on customer outcomes and scalable impact. Background in software development or engineering that enables you to guide technical conversations, remove adoption barriers, and design effective enablement paths. Experience designing and implementing scalable customer success or technical enablement programs, using data to measure impact and refine approaches. Ability to translate complex technical concepts into clear, outcome-focused messaging for both technical and non-technical stakeholders. Proven skill in collaborating with Sales, Renewals, and other cross-functional teams to align technical adoption work with commercial objectives. Comfort using customer insights and feedback to influence internal priorities, including product, process, and program decisions. Openness to diverse backgrounds and transferable skills, with a growth mindset toward learning GitLab’s platform and evolving DevSecOps p
| Role | Manager, Customer Success Engineering |
|---|---|
| Company | Gitlab |
| Location | Remote, United States |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-16 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Manager, Customer Success Engineering at Gitlab: frequently asked questions
- What is the salary for this role?
- Gitlab has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Manager, Customer Success Engineering position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote, United States as the location.
- What is the application deadline?
- Gitlab has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Manager, Customer Success Engineering role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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