Greenhouse ·
full-timePrincipal PR Manager
Twilio · Remote - US
Twilio provides a cloud communications platform that enables businesses to embed messaging, voice, and video capabilities into their applications, serving hundreds of thousands of companies and empowering developers worldwide to create personalized customer experiences. The Principal Public Relations Manager will sit on the Corporate Communications team and lead external storytelling for Twilio's executives, customers, partners, and employer brand. Day‑to‑day responsibilities include shaping and executing PR strategies for the Chief Administrative Officer, partnering with the People team to highlight Twilio as a great place to work, collaborating with Partner and Customer Marketing to showcase customer success stories, working with the Social Impact office to amplify Twilio.org initiatives, supporting financial announcements with Investor Relations, and driving media outreach across business and technology outlets. The role requires close collaboration with Legal, Brand, Investor Relations, and external agencies to secure press coverage and thought‑leadership placements. Ideal candidates have 10+ years of experience in corporate or executive communications, preferably within a high‑growth or enterprise technology environment, demonstrated success pitching top‑tier outlets, and the ability to thrive in Twilio's remote‑first, globally inclusive workplace.
Education
- Level: Bachelor's degree
- Courses: B.E
Key Skills
Experience required
10-10 years experienceWho we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Principal Public Relations Manager. About the job We’re seeking a Principal Public Relations Manager to join the Corporate Communications team. In this wide-ranging, fast-paced, and strategic role, you will be a core member of Twilio's Public Relations team, leading external communications in support of Twilio executives, customers, partners, and employer brand. The role sits within Twilio’s Corporate Communications team, which is responsible for shaping and delivering Twilio’s story to media, customers, industry analysts, and employees. You will collaborate closely with partners across Social Impact, People, Investor Relations, Legal, Brand, and Corporate Communications to craft compelling external narratives that generate press coverage and awareness. Responsibilities In this role, you’ll: Lead Employer Brand PR: In partnership with the People team, drive awareness of Twilio as a great place to work by spotlighting the company’s people, values, and culture through proactive external storytelling. Own External CAO Communications: Design and execute a comprehensive external communications strategy for Twilio’s Chief Administrative Officer, inclusive of media opportunities, thought leadership, speaking engagements, and LinkedIn social presence. Manage Partner and Customer PR: Work closely with Twilio’s Partner and Customer Marketing teams to identify external storytelling opportunities highlighting Twilio’s customers and partners. Proactively pitch media on how Twilio’s customers and partners use the platform to deliver exceptional customer experiences. Lead Social Impact PR: Working closely with Twilio’s Chief Social Impact Officer to develop thought leadership content and secure media coverage spotlighting Twilio.org and the thousands of social impact organizations that use Twilio’s products to make a lasting impact across the globe. Support Financial Communications: Support Twilio’s quarterly earnings, acquisition, and industry investment announcements by working closely with the company’s Investor Relations team. Collaborate Cross-Functionally: Lead PR programs and drive media relations, including proactive press outreach, by collaborating with stakeholders across internal teams and external agency partners. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 10+ years of experience in corporate communications, executive communications, or public relations, ideally within a high-growth or enterprise technology environment. Exceptional media relations , with a demonstrated ability to successfully pitch and place stories in top-tier business and technology outlets – even in the absence of hard news. Proven track record of directly supporting and advising C-suite leaders in high-stakes, fast-moving environments. Strong writing, editing, and storytelling skills with executive judgment and the ability to capture a specific leader's authentic voice. Strong business acumen and financial communications experience , ideally with a publicly traded company. Strategic and systematic thinker who can establish high-level narratives and execute them with tactical precision. Exceptional organizational skills with a calm-under-pressure demeanor and the ability to manage competing priorities on tight timelines. Strong collaborative skills , with a proven ability to work with multiple cross-functional partners simultaneously. Desired: Active practitioner of AI: Strong interest in how artificial intelligence is transforming public relations and communications, with a willingness to lead change and build innovative workflows using AI tools. Familiarity with enterprise technology: A solid baseline understand
Skills for this role
Required skills
Also mentioned in the listing
| Role | Principal PR Manager |
|---|---|
| Company | Twilio |
| Location | Remote - US |
| Compensation | Not disclosed |
| Posted | 2026-09-29 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Principal PR Manager at Twilio: frequently asked questions
- Who can apply for the Principal PR Manager role at Twilio?
- The listing asks for Bachelor's degree (B.E); 10-10 years of experience.
- What skills does the Principal PR Manager role require?
- The listing highlights AI. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Principal PR Manager position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - US as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Principal PR Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
More at Twilio
Other jobs at Twilio
- Senior Financial Manager, Partnerships · Remote - US
- Program Manager, Carrier Operations & Governance · Remote - US
- Senior International Payroll Analyst · Remote - Ireland
- Principal Product Manager · Remote - US
- Principal, R&D Strategy & Operations · Remote - US
Explore Related Placements
// similar opportunities
You might also like
Principal Product Manager
Twilio
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of...
Principal Program Manager
Zscaler
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ plat...
Principal Product Manager, Monetization Platform
Samsara
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operati...
Principal Presales Engineer
Twilio
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of...
Sr Finance Program Manager
Samsara
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operati...
Principal, R&D Strategy & Operations
Twilio
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of...