Greenhouse ·
full-timePrincipal Presales Product Specialist
Twilio · Remote - US
Twilio is a cloud communications platform that provides tools for businesses to build personalized customer experiences. As a Principal Presales Product Specialist focusing on Trust, Identity, and Compliance, you will serve as a regional technical authority responsible for architecting and validating complex, multi-product solutions. Your day-to-day work involves leading technical discovery, conducting workshops and proofs of concept, and creating executive-ready presentations that outline platform vision and implementation strategies. You will act as a bridge between the go-to-market teams and research and development, ensuring that customer feedback and market trends influence the product roadmap. This role requires deep expertise in identity verification, authentication, and fraud prevention, alongside the ability to communicate technical tradeoffs to C-level stakeholders. The position is well-suited for a seasoned professional with over seven years of presales experience who excels at cross-functional collaboration and can translate intricate technical requirements into scalable, secure architectures that drive business outcomes.
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Product Specialist — Trust, Identity & Compliance About the job This position is needed to architect and validate Twilio’s most complex, highest-impact, multi-product opportunities by translating Twilio’s portfolio into secure, scalable, and executive-ready architectures. You will operate as the regional technical authority for your specialty, partnering tightly with Generalist Solutions Engineers (SEs) and Account Executives (AEs) while engaging Enterprise Strategists and Value Engineers to accelerate outcomes. You’ll also serve as a key bridge between GTM and R&D—codifying repeatable architecture patterns, elevating field capability, and influencing roadmap through formal interlocks. Responsibilities In this role, you’ll: Architect and validate end-to-end, multi-product solutions that fit into customer ecosystems—often across multiple teams, regions, and lines of business. Lead technical discovery, solution mapping, and validation strategy (workshops, demos, POCs) to remove architectural risk and secure stakeholder alignment. Scope and validate architectures with emphasis on: Build and deliver exec/architect-ready presentations that communicate tradeoffs, implementation path, and long-term platform vision. Document customer patterns, technical shifts, and competitive signals; synthesize into actionable product feedback. Drive influence via Product & R&D interlock, GTM product escalations, and PDLC feedback mechanisms. Act as a visible thought leader (internal/external) on trust, identity, security, fraud, and compliance trends—shaping Twilio’s point of view and technical narrative. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Demonstrated ability to lead and win complex, multi-stakeholder solutions cycles (discovery → architecture → validation → proposal support). 7+ years progressive presales experience (solutions engineering, sales engineering, or specialist overlay), including complex solution architecture. 4+ years depth in at least one trust-related domain (identity verification, authentication, security, fraud/abuse, compliance), including: Strong executive communication skills: ability to influence C-level and senior technical audiences with crisp architecture narratives and tradeoffs. Proven ability to build durable cross-functional partnerships (Sales, SE leadership, Product, Engineering, Marketing) and drive outcomes through influence. Experience capturing and communicating customer requirements and trends to influence product strategy/roadmap. Desired: Experience operating as a regional technical authority (standard-setting, coaching, asset creation) rather than only deal-by-deal support. Track record building repeatable architectures/plays that scale across teams. Experience partnering deeply with Product/PMM on positioning, roadmap feedback, and launch readiness. Familiarity with adjacent trust capabilities such as encryption/key management concepts, audit logging, incident response, A2P/10DLC considerations, and data residency architectures. Experience across multiple product areas within a platform/API company; comfort stitching together messaging/voice/contact center/data capabilities into unified solutions. Location This role will be remote and based in the US. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offe
| Role | Principal Presales Product Specialist |
|---|---|
| Company | Twilio |
| Location | Remote - US |
| Compensation | Not disclosed |
| Posted | 2026-09-29 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Principal Presales Product Specialist at Twilio: frequently asked questions
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Principal Presales Product Specialist position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - US as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Principal Presales Product Specialist role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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