Greenhouse ·
full-timeRapid Response, Partners Senior Communications Manager
Zscaler · Remote - USA; Santa Clara, California, USA
Zscaler is a cloud security company focused on digital transformation and zero trust architecture. The Rapid Response, Partners Senior Communications Manager role sits at the intersection of corporate communications, crisis management, and partner engagement. In this position, you will be responsible for monitoring breaking industry news and emerging cybersecurity threats to develop and syndicate the company's perspective in real time. You will build and maintain a rapid-response playbook, manage executive quote banks, and coordinate with subject matter experts to pitch reactive commentary to the press. Beyond rapid response, you will lead the development of a scalable partner communications program, working closely with marketing teams to highlight strategic technology partnerships globally. The role requires a data-driven approach, as you will be expected to track share of voice, analyze media effectiveness, and connect communications outcomes to business impact and pipeline through quarterly business reviews. This position is well-suited for a seasoned communications professional with over eight years of experience in B2B tech or cybersecurity who thrives in high-pressure environments, values operational efficiency, and possesses a strong analytical mindset for measuring program success.
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Rapid Response, Partners Senior Communications Manager to join our team. This is a hybrid or remote role based in the U.S., reporting to the Director of AI, Product Communications on the Corporate Communications team. Sitting at the strategic intersection of rapid response, comms operations, and Partner communications, you will drive Zscaler's real-time narrative during breaking news, build a scalable Partner communications program, and build the analytical frameworks needed to connect communications outcomes to business impact and pipeline. What you’ll do (Role Expectations) Monitor industry breaking news, emerging threats, and competitive developments in real time to rapidly develop and syndicate company perspective Build and maintain a rapid-response playbook, executive quote bank, and streamlined approval workflows with SMEs, executives, and agency partners Pitch reactive commentary, bylines, statements, and social content to key press covering breaking industry events Build a Partner communications machine, partnering with Partner Marketing to highlight Zscaler’s partners, amplify strategic partnerships, highlight Zscaler’s partnerships with top technology companies, and scale the program globally Track and analyze share of voice (SOV) against competitors and industry benchmarks using comms analytics tools Own the cadence, content, and executive presentations for quarterly business reviews (QBRs), connecting Corporate Communications program effectiveness directly to pipeline and revenue impact Who You Are (Success Profile) You operate with urgency. You move fast to monitor breaking news and get reactive commentary approved and delivered within hours. You are data-driven. You use comms analytics, SOV tracking, and revenue attribution to measure Corporate Communications program effectiveness and inform decisions. You act like an owner. You take full accountability for building rapid-response frameworks, driving comms operations, and optimizing processes. You champion simplicity. You translate complex threat developments into clear, timely, and compelling company POVs for press and internal audiences. You are resilient and adaptable . You maintain composure under pressure during breaking news events and exercise sound judgment on what is newsworthy. What We’re Looking for (Minimum Qualifications) Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving 8+ years of experience in PR, communications, or comms operations, ideally in B2B tech or cybersecurity Proven track record of developing, securing approval for, and pitching reactive content within hours of breaking news Demonstrated experience using measurement platforms and comms analytics tools to evaluate media effectiveness Experience building and scaling communications programs Strong analytical skills with experience building business cases, tracking pipeline impact, and presenting QBRs to executive leadership High-integrity judgment and strong multi-format writing skills across statements, bylines, and internal communications under high-pressure scenarios What Will Make You Stand Out (Preferred Qualifications) Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency Experience leading partner communications between vendors Previous experience working in fast-moving PR, communications, or newsroom environments Direct experience in cybersecurity or another fast-moving, threat-driven industry Familiarity with pipeline and revenue attribution models for marketing and corporate communications Prior experience building, scaling, or modernizing a comms measurement program from scratch #LI-CorporateComms #LI-DS9 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job pos
| Role | Rapid Response, Partners Senior Communications Manager |
|---|---|
| Company | Zscaler |
| Location | Remote - USA; Santa Clara, California, USA |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-16 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Rapid Response, Partners Senior Communications Manager at Zscaler: frequently asked questions
- What is the salary for this role?
- Zscaler has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Rapid Response, Partners Senior Communications Manager position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - USA; Santa Clara, California, USA as the location.
- What is the application deadline?
- Zscaler has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Rapid Response, Partners Senior Communications Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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