Greenhouse ·
full-timeSenior Customer Success Architect, CEUR
Gitlab · Remote, Austria; Remote, Germany
GitLab provides an intelligent orchestration platform designed for DevSecOps, helping organizations streamline software development, enhance security, and improve operational efficiency. As a Senior Customer Success Architect, you will act as a strategic advisor to a dedicated book of customers, guiding them through the adoption of the platform to achieve their specific business outcomes. Your daily responsibilities will involve managing the customer journey from onboarding through to long-term retention, translating high-level objectives into actionable technical plans, and serving as a primary liaison between the client and internal teams like Product Management, Engineering, and Support. You will be expected to maintain deep expertise in DevSecOps best practices, CI/CD pipelines, and branching strategies to provide consultative support. This role is well-suited for a professional with a background in customer success or technical account management who possesses strong project management skills and a solid understanding of the software development lifecycle. You should be comfortable navigating complex technical escalations, presenting solutions to stakeholders, and proactively identifying opportunities for customer growth and training within the GitLab ecosystem.
Education
- Level: Bachelor's degree
Key Skills
About the Role The Senior Customer Success Architect (CSA) partners with customers to translate pre‑sales plans into actionable objectives, drive adoption of the GitLab platform, and ensure retention and growth. Responsibilities Partner with customers to define business outcomes and success plans. Guide customers through the GitLab platform, best practices, and use cases. Act as liaison for questions, issues, and escalations across Support, Product Management, Engineering, and Sales. Own a book of assigned customers, manage onboarding, adoption, and retention. Provide insights on new features and recommend training opportunities. Program manage account escalations and support customer success initiatives. Requirements Understanding of Git and branching strategies. Knowledge of software development lifecycle, CI/CD pipelines, and DevSecOps. Prior experience in Customer Success or similar roles with a track record of increasing satisfaction, adoption, and retention. Strong verbal, written, presentation, and communication skills. Analytical, detail‑oriented, and strong problem‑solving abilities. Project management experience and ability to work both independently and as a team. Willingness to travel as needed. Eligibility
Skills for this role
Required skills
Also mentioned in the listing
| Role | Senior Customer Success Architect, CEUR |
|---|---|
| Company | Gitlab |
| Location | Remote, Austria; Remote, Germany |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-13 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Customer Success Architect, CEUR at Gitlab: frequently asked questions
- Who can apply for the Senior Customer Success Architect, CEUR role at Gitlab?
- The listing asks for Bachelor's degree; freshers are welcome.
- What skills does the Senior Customer Success Architect, CEUR role require?
- The listing highlights Git, Continuous Integration, Continuous Deployment, DevSecOps, Customer Success, Project Management, Communication. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Gitlab has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Customer Success Architect, CEUR position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote, Austria; Remote, Germany as the location.
- What is the application deadline?
- Gitlab has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Customer Success Architect, CEUR role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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