Greenhouse ·
full-timeSenior CX Platform Engineer
Gitlab · Remote
GitLab is a DevSecOps platform provider that enables organizations to streamline software development, security, and operational efficiency. As a Senior CX Platform Engineer, you will focus on building and maintaining agentic workflows and Model Context Protocol (MCP) servers to automate tasks for Customer Experience teams. This role involves using AI-driven development tools like Claude Code and GitLab Duo to design, test, and deploy production-ready code. You will be responsible for building connectors for enterprise systems such as Salesforce, Snowflake, and Gainsight, while managing AWS infrastructure including ECS, RDS, and Lambda. The position requires a strong background in Python and TypeScript, as you will be shipping production-grade software through CI/CD pipelines. This role is ideal for an experienced software engineer who is comfortable working in a remote environment and is eager to integrate AI agents into complex enterprise workflows. You will collaborate with cross-functional teams to prototype solutions rapidly, ensuring that all internal applications are scalable, secure, and well-documented for long-term maintenance and shared ownership.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior CX Platform Engineer, you'll help GitLab's Customer Experience (CX) teams hand real work to artificial intelligence (AI). You'll use Claude Code and GitLab Duo Agent Platform as your default development tools, designing agentic workflows and Model Context Protocol (MCP) servers with production testing, security, and shared ownership. This is a software engineering role, not ticket-taking internal IT, AI evangelism disconnected from shipped code, or customer-billable Professional Services delivery. What you'll do Use Claude Code, GitLab Duo, and other coding agents as your primary development environment for planning, implementation, refactoring, testing, reviews, and documentation. Run multiple agents in parallel on well-scoped tasks, critically review their output, and own every line that reaches production. Build and maintain the team's agent harness, including shared AGENTS.md conventions, skills, slash commands, hooks, subagent definitions, and continuous integration checks. Measure and share what works, publish reusable patterns, and retire those that don't. Ship agents and multi-step workflows for account research, success planning, scoping, status reporting, and customer onboarding. Package them as skills and plugins for non-engineers using Claude, Claude in Slack, and GitLab Duo Agent Platform. Build MCP servers and connectors for governed access to GitLab, Salesforce, Gainsight, Kantata, Thought Industries, Gong, Snowflake, and other enterprise systems. Add evaluations, tracing, and human-in-the-loop checkpoints to keep internal and customer-facing agents measurable, auditable, and safe with customer data. Evolve the CX Application Platform's gateway, Amazon Web Services (AWS) infrastructure, including Elastic Container Service (ECS), Relational Database Service (RDS), and Lambda, Terraform configuration, application scaffold, and deployment path. Own applications such as PS Compass, Congregate, and GitLab University and its integrations, documenting build-versus-buy and consolidate-or-sunset decisions. Ship production-quality Python and TypeScript through GitLab continuous integration and continuous delivery (CI/CD), with tests, observability, security review, and runbooks. Design every application for handoff, with documentation, monitoring, and shared ownership. Prototype with Customer Success, Digital Success, Professional Services, Education Services, and Training in days, not quarters. Help CX team members bring their own applications to production, and turn field learning into reusable reference implementations, development paths, and enablement. Contribute upstream to GitLab and share product feedback with Product and Engineering. Mentor engineers and non-engineers on agentic development and raise the team's code review bar. What you'll bring Experience building and operating production software, owning multi-quarter work from ambiguity to production, choosing reusable platform solutions over one-off customization where appropriate, and designing for handoff. Daily, hands-on use of coding agents such as Claude Code, Cursor, Codex, GitLab Duo, or similar on production work. You can show how they've changed what you ship and how you maintain quality. Experience building with large language models (LLMs) beyond chat, including tool use, MCP servers, agent loops, context and retrieval design, prompt and workflow design, and evaluations. Strong Python skills with FastAPI or Flask and TypeScript skills with Vue or React, including application programming interface (API) design, authentication, authorization, and secure handling
| Role | Senior CX Platform Engineer |
|---|---|
| Company | Gitlab |
| Location | Remote |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-07 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior CX Platform Engineer at Gitlab: frequently asked questions
- What is the salary for this role?
- Gitlab has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior CX Platform Engineer position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote as the location.
- What is the application deadline?
- Gitlab has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior CX Platform Engineer role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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