Europe Arbeitnow ·
full-timeSenior IT Analyst
Privacy Statement - FAIRR Initiative · London FAIRR
About The Role The Senior IT Analyst is the principal in-house resource responsible for day-to-day IT support, providing first and second-line user support and day-to-day IT operations for approximately 80 users. As the principal person responsible for day-to-day IT operations, they will take ownership of incidents and service requests across the support lifecycle rather than operating solely as an escalation resource. This is a broad, senior analyst role for someone who is technically capable, comfortable working independently and able to manage competing priorities. The postholder will respond directly to users, resolve routine enquiries and requests, investigate more complex issues through to resolution and coordinate external technology suppliers where specialist expertise is needed. Alongside business-as-usual responsibilities, the role will support and deliver smaller technology projects and service improvements. By keeping FAIRR’s technology secure, reliable and easy to use, the role enables colleagues to focus on delivering FAIRR’s mission with investors and partners worldwide. Key Outcomes & Accountabilities OUTCOME 1: Users receive dependable, responsive IT support, with issues owned and resolved end to end Act as the principal in-house point of contact for day-to-day IT support, providing both first and second-line assistance according to operational needs. Resolve straightforward incidents and requests promptly, while taking the lead on more complex technical issues requiring deeper investigation and second-line expertise. Own and manage incidents and service requests from initial contact through to resolution, including access, software, equipment, permissions and non-standard user requirements, coordinating third-party suppliers or specialist support when required. Monitor recurring issues, identify root causes and implement practical improvements to reduce repeat incidents. Maintain accurate support records and produce clear information on service volumes, performance, trends and user experience. OUTCOME 2: Joiners, movers and leavers have the right access and equipment at the right time, and no more Coordinate all IT activities for joiners, movers and leavers in collaboration with HR and relevant managers. Create, amend and remove user accounts, licences, group memberships, permissions and application access accurately and on time, including removal of leaver access no later than the end of their last working day (or earlier where instructed by P&C). Prepare, issue, recover and securely manage laptops, mobile devices, peripherals and other IT equipment. Perform periodic access reviews and maintain appropriate evidence of approvals and completed actions. Manage shared, service and other non-person accounts, ensuring ownership, purpose and access are recorded. Where instructed by P&C or the Senior IT Manager, securely preserve or retrieve account and device data to support subject access requests, investigations or legal matters, maintaining confidentiality throughout. OUTCOME 3: IT changes are implemented in a controlled way with minimal disruption Plan, assess, document, communicate and implement routine IT changes in a controlled manner. Ensure changes have appropriate approvals, testing, implementation steps, back-out arrangements and post-change review where proportionate. Maintain the IT change schedule and coordinate activities to minimise disruption to users and business operations. Communicate planned changes clearly to affected users and stakeholders. Where changes need to take place outside normal working hours, schedule these in advance with the Senior IT Manager’s agreement (see Section 8). OUTCOME 4: IT services and workplace technology operate reliably and are used effectively and securely Administer Microsoft 365 and other cloud applications used by the organisation, including routine configuration, licence and user administration. Support laptops, mobile devices, meeting-room technology, printers, connectivity and standard workplace applications. Coordinate hardware repairs, replacements, warranty cases, software renewals and operational supplier activities. Maintain user guides, knowledge articles, standard operating procedures and support documentation. Provide practical guidance and training that helps users make effective and secure use of technology. OUTCOME 5: IT records, controls and evidence are complete, current and audit-ready Maintain complete and accurate asset, software, licence, supplier and other operational IT registers. Record equipment allocation, ownership, status, location, lifecycle and disposal information, and perform periodic reconciliations. Follow and help maintain IT policies, standards, procedures and control evidence. Complete routine operational checks and scheduled control activities, escalating risks, exceptions or control failures promptly. Support audits, reviews and compliance activities by providing accurate records and evidence. Han
| Role | Senior IT Analyst |
|---|---|
| Company | Privacy Statement - FAIRR Initiative |
| Location | London FAIRR |
| Type | full-time |
| Compensation | Not disclosed |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Explore Related Placements
// similar opportunities
You might also like
Senior SOC Analyst
Eye Security
Scope of Impact Actively participates with other seniors in SOC activities by providing knowledge and insight on more complex client cases. Provides ideas and c...
Senior Risk Analyst
Coinbase
Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the enviro...
Senior Data Analyst
Legend
About Legend At Legend, we're building next-level player experiences. With 20+ years of proven success we’re the world's leading Sports and Gaming marketing com...
Senior GRC Analyst
Roblox
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created ...
Senior Payroll Analyst
Deliveroo
Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may co...
Network Analyst - Senior
Ember
We're looking for an experienced analyst to help design and grow Ember's network. You'll find route opportunities, build the timetables that run them, and use d...