Europe Arbeitnow ·
part-timeSenior Partner Solutions Engineer - EMEA
Talkdesk2 · Europe
Talkdesk2 operates within the cloud-based contact center software sector, specializing in CCaaS and customer experience automation solutions. As a Senior Partner Solutions Engineer for the EMEA region, you will serve as the primary technical lead for partners including telcos, global systems integrators, and BPOs across the Netherlands, Belgium, Luxembourg, and Germany. Your daily responsibilities involve designing and executing technical enablement plans, coaching partner teams on platform architecture, and supporting complex sales cycles through advanced demonstrations and proof-of-concept execution. You will act as a technical bridge between the company's product management teams and the partner ecosystem, providing insights on Agentic AI, RAG implementations, and enterprise integrations with CRM systems. This role requires significant travel, approximately 70% of the time, to visit partner offices. It is best suited for a seasoned professional with over a decade of pre-sales or partner engineering experience in the CCaaS space, who possesses business-level fluency in Dutch and English, and the ability to lead high-level technical strategy sessions for enterprise-grade solutions.
The Sr. Partner Solutions Engineer is a highly experienced technical lead responsible for driving the growth and technical enablement of our key partners (Telcos, Global Systems Integrators, Resellers and BPOs) across the Netherlands, Belgium and Luxembourg and Germany. This senior individual contributor role reports directly to the Vice President, Partner Solution Engineering. You will act as the primary technical point of contact, supporting partners in establishing and scaling their Contact Center as a Service (CCaaS) and Customer Experience Automation (CXA) practices built around the Talkdesk platform. This role involves deep technical engagement, partner enablement, co-selling support, and providing technical thought leadership to ensure mutual partner and customer success across the assigned territories. Key Responsibilities Partner Enablement & Practice Development Lead Technical Enablement: Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap. Partner Center of Excellence: Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution. Domain Expertise: Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion. Co-Selling Support & Technical Leadership Agentic AI Focus: Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices. Customer Engagement: Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design. Solution Demonstration: Lead advanced technical discussions, conduct compelling demonstrations of the Talkdesk platform, and articulate the ease of integration within an enterprise ecosystem. Ecosystem Integration: Develop a deep understanding of the enterprise ecosystem, including integration requirements with CRM (e.g., Salesforce, Microsoft Dynamics), WFM, Knowledge Management, and UCaaS vendors. Strategic Contribution & Communication Voice of the Partner: Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests. Market Representation: Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences. Travel: Travel approximately 70% of the time across the Netherlands, Belgium and Luxembourg, working primarily from partner offices. Essential Skills & Experience Regional Experience: 10+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector. Language Requirements: Business-level fluency in Dutch and professional fluency in English are required. German or French as a further language is highly desirable. Communication: Excellent communication, presentation, and whiteboard session skills with an ability to lead advanced technical discussions and deliver compelling platform demonstrations for enterprise customers & Partners. Partner Background: Solid experience working with Service Providers, Regional Systems Integrators, National Partners, and VARs , with a proven understanding of a partner-centric GTM approach within the B
| Role | Senior Partner Solutions Engineer - EMEA |
|---|---|
| Company | Talkdesk2 |
| Location | Europe |
| Type | part-time |
| Compensation | Not disclosed |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Explore Related Placements
// similar opportunities
You might also like
Partner Solutions Architect - MSP
Wizinc
Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI appli...
Senior Partner Manager
Coveoen
Build the partnerships that power AI innovation We're looking for a Senior Partner Manager to expand our strategic alliances across EMEA and help accelerate our...
Senior Casting Partner
Xdesign
Working at CreateFuture CreateFuture is an AI-native consulting partner where people do work that matters and are supported to do it well. We work alongside org...
Solutions Engineer EMEA
Ddome
About the team: We are looking for a Solutions Engineer to join our team in Paris! The Solutions Engineer will report directly to the EMEA Solution Engineer Man...
Senior Solutions Engineer - Prompt
Sentinellabs
Our Purpose At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, oper...
Senior Business Solutions Partner, EMEA
Pacvue
About Us: Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, T...