Greenhouse ·
full-timeSenior Program Manager, Employee Experience
Dropbox · Remote - US: Select locations
Dropbox operates as a technology company focused on cloud storage and collaborative workspace solutions. The Senior Program Manager for Employee Experience joins the Virtual First team, which is dedicated to researching and scaling effective remote work practices. In this role, you will manage a portfolio of programs centered on tool optimization, AI enablement, and knowledge management. Daily responsibilities involve designing and facilitating organizational research and experiments, translating data into actionable frameworks, and leading cross-functional initiatives to improve employee effectiveness. You will act as a bridge between technology, operations, and people teams to ensure that digital workflows and automation tools are successfully adopted across the organization. This position is well-suited for an experienced professional with a background in program management, workplace strategy, or organizational effectiveness who is comfortable navigating ambiguity. The ideal candidate possesses a strong analytical mindset, experience in evidence-based innovation, and the ability to drive change in a distributed work environment. You will be expected to synthesize complex findings into clear recommendations that influence the company's long-term operating models and technology-enabled ways of working.
Education
- Level: Bachelor's degree
Key Skills
Notes
0-1 year experience eligible.
Role Description Dropbox’s Virtual First team researches, tests, and scales better ways of working for a distributed organization. We combine organizational research, experimentation, behavioral science, technology, and employee experience to continuously improve how Dropboxers work—wherever they are. As a Senior Program Manager, Employee Experience , you will own a strategic Virtual First work stream focused on tool optimization and technology-enabled ways of working, identifying opportunities to improve employee effectiveness and translating those opportunities into research, experiments, recommendations, and scalable organizational change. This role combines program management with research, innovation, and cross-functional stakeholder management. You will manage a portfolio of interconnected programs rather than a single project, with particular focus on knowledge management, AI enablement, and building employee confidence with tools and technology. You will establish research priorities, design and facilitate experiments, synthesize findings, and work with partners across Dropbox to turn evidence into better ways of working. Success in this role means creating new knowledge, translating that knowledge into clear recommendations, and driving measurable improvements in employee effectiveness, tool confidence, and adoption of AI-enabled and technology-supported ways of working. Responsibilities Own the strategy, roadmap, priorities, and outcomes of a Virtual First work stream focused on technology, including tools, workflows, automations, AI enablement, and knowledge management Design and lead organizational research, pilots, and experiments that test new ways of working Translate qualitative and quantitative findings into actionable recommendations, behavioral frameworks, and operating models for downstream adoption Manage a portfolio of concurrent programs and initiatives from initial scoping through research, validation, and enablement planning Establish clear objectives, success measures, milestones, risks, and reporting across the work stream Facilitate cross-functional Steering Committees and initiatives involving stakeholders across People, Technology, Communications, Operations, and other business functions Partner with People Analytics and other measurement experts to establish research methodologies and evaluate outcomes. Requirements 8 + years of experience in program management, organizational effectiveness, workplace strategy, employee experience, innovation, research, or a related discipline. Expertise in tools and technology enablement, including AI adoption, knowledge management, digital workflows, automation, and the design of technology-enabled ways of working that improve employee effectiveness. Demonstrated experience independently leading complex, cross-functional programs from ambiguity through measurable outcomes. Experience designing and managing research, pilots, experiments, or other evidence-based innovation programs. Strong understanding of Virtual First, distributed, hybrid, or modern ways of working. Excellent written, verbal, facilitation, and executive communication skills. Comfort working in ambiguity and proactively identifying opportunities rather than waiting for assignments. Preferred Qualifications Experience working in a distributed or Virtual First organization. Experience with organizational behavior, change management, behavioral science, workplace research, or human-centered design. Demonstrated curiosity about the future of work and emerging technologies. Durable Skills AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve: Awareness: U nderstand yourself and others . Judgment: E valuat e information and mak e decisions in complex situations . Adaptability: L earn, adjust, and stay effective through change . Connection: C ommunicat e , collaborat e , and build trust . To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser. Compensation US Zone 1 This role is not available in Zone 1 US Zone 2 $143,800 — $194,600 USD US Zone 3 $127,800 — $173,000 USD
Senior Program Manager, Employee Experience: role and responsibilities
- Define the strategy and roadmap for a Virtual First work stream focused on technology and tool optimization.
- Design and execute organizational research, pilots, and experiments to test new ways of working.
- Convert research findings into actionable behavioral frameworks and operating models for the organization.
- Manage a portfolio of concurrent programs from initial scoping through to validation and enablement.
- Establish objectives, milestones, and success metrics while managing risks across the program portfolio.
- Facilitate cross-functional steering committees involving stakeholders from People, Technology, and Operations teams.
- Collaborate with People Analytics experts to establish research methodologies and evaluate program outcomes.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Senior Program Manager, Employee Experience |
|---|---|
| Company | Dropbox |
| Location | Remote - US: Select locations |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-01 |
| Deadline | Rolling |
How to prepare for the Senior Program Manager, Employee Experience role
- Prepare specific examples of how you have led complex, cross-functional programs from ambiguity to measurable success.
- Develop a clear perspective on how AI and digital workflows can be leveraged to improve employee effectiveness in a distributed work environment.
- Review your experience in designing research or pilot programs and be ready to explain your methodology for synthesizing findings.
- Practice communicating complex organizational changes to executive stakeholders clearly and concisely.
Common mistakes to avoid
- Failing to demonstrate experience with evidence-based innovation; fix this by highlighting specific metrics or research outcomes from past projects.
- Focusing only on project management tasks; fix this by emphasizing your ability to drive strategic organizational change and behavioral shifts.
- Ignoring the Virtual First context; fix this by tailoring your examples to show how you address the unique challenges of distributed or hybrid work environments.
Resume keywords for this listing
Terms the listing itself uses. Include the ones you can back with a project or experience.
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4More at Dropbox
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