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full-timeSenior Sales Operations (salesops) Manager
AIHR · Rotterdam, Zuid-Holland, Netherlands
Do you like making it easier for a Sales team to do its best work? Do you enjoy owning the details that keep deals moving, while also spotting where the process could work better? And do you get satisfaction from turning repetitive work into a simpler, smarter way of working? AIHR is looking for a Senior Sales Operations Manager to join our Revenue Operations team. You’ll help support more than €10 million in annual deal value , working closely with Sales leadership while owning the operational processes that move deals from opportunity to collected revenue. About AIHR Founded in 2016 with the mission to future-proof HR, the Academy to Innovate HR (AIHR) has become the world’s market leader in online training for human resources (HR) professionals. We have a global customer base spread across 140+ countries, amongst which companies like Unilever, Reckitt, Goldman Sachs, Philips, Deloitte, Nike, Heineken, and UBS. It is our goal to continuously upskill and empower 1,000,000 HR Professionals. We are an international team of 90+ people, driven by excellence, innovation, and a hunger to grow in everything we do. As such, we strive to provide the world’s best courses and excellent support to our customers while continuously optimizing every aspect of our work. With over 30 nationalities, our team is diverse, yet we all share a few traits: we're friendly, enthusiastic, and great team players. Being a fast-growing company, working at AIHR means taking on a lot of responsibility and getting countless opportunities to develop yourself in new areas and potential to craft your own role. Role and Responsibilities As our Senior Sales Operations Manager, your job is to make it easier for Sales to do great work. This is a hands-on role with a broad view of the commercial journey. You’ll work on how Sales operates, support leadership with better insight, and own processes such as the Deal Desk, vendor registration, invoicing, collections, and order-to-cash. We see those responsibilities as connected. Being close to the day-to-day work gives you the context to see where time is being lost, where a process no longer works, and where the same problem keeps coming back. We want someone who is comfortable doing the work themselves, but who does not simply accept unnecessary manual work because “that’s how we do it.” This role is a combination of keeping things moving today and making sure they work better tomorrow. Your responsibilities include: Improving how Sales works. You use data, feedback, and your understanding of the day-to-day work to identify where things can be better. That could mean redesigning a workflow, improving reporting, clarifying ownership, creating a better operating rhythm, or removing manual steps that no longer add value. Helping Sales leadership improve performance. You look beyond individual requests and help spot patterns across the Sales organization. Where are deals slowing down? What does the data tell us about why? Are we missing information in HubSpot that would help Sales, Marketing, or leadership make better decisions? You turn those observations into practical recommendations and are comfortable challenging existing ways of working when the data points somewhere else. Owning and improving the Deal Desk. When a deal needs something outside the standard process, you help move it forward. This can include approvals, documentation, commercial questions, vendor or supplier registration, procurement portals, questionnaires, and coordination across internal and external stakeholders. You take care of the immediate need, while also looking for patterns that could make the next request simpler. Owning order-to-cash and collections. You take responsibility for turning booked revenue into collected cash. Collections is a meaningful and hands-on part of the role: monitoring outstanding invoices, following up with customers, picking up the phone when that is the best way to resolve an issue, and working with Sales, Finance, procurement teams, and other stakeholders to clear payment blockers. You also look at the process behind the work — reducing overdue balances, improving follow-up, and finding ways to make order-to-cash more effective over time. Working AI-first. You actively use AI and automation where they can make the work more efficient or improve the quality of the outcome. That might mean analyzing patterns in Sales data, speeding up vendor registration, improving a recurring workflow, or removing repetitive administrative work. As part of RevOps, you are expected to try new approaches, keep what works, and share useful ways of working with the wider team. Connecting the dots across teams. Many commercial processes cross Sales, Finance, Customer Experience, Marketing, Operations, and other parts of the business. You help create clarity around ownership, bring the right people together, and make sure decisions turn into action. You’ll work with tools including HubSpot, Gong, Atlassian, Quot
| Role | Senior Sales Operations (salesops) Manager |
|---|---|
| Company | AIHR |
| Location | Rotterdam, Zuid-Holland, Netherlands |
| Type | full-time |
| Compensation | Not disclosed |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
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