Greenhouse ·
full-timeSenior Operational Risk Manager
Mercury · San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States
Mercury is a fintech company that provides startups with a full-stack banking experience through partner banks, focusing on security, compliance and a seamless user experience. In the Senior Operational Risk Manager role you will own Mercury's operational risk program, reporting to the Head of Operational Risk and working closely with first-line risk teams, Compliance, Third-Party Risk, Information Security and Internal Audit. Day-to-day responsibilities include running the centralized issues and events program, coordinating risk and control assessments with business units, setting assessment standards, reviewing and challenging first-line risk control matrices, independently testing design and operating effectiveness, overseeing the operational event program, defining enterprise key risk indicators and thresholds, aggregating first-line metrics for board reporting, writing and maintaining ORM standards and procedures, and supporting regulatory examinations and audit readiness. The role suits candidates with eight or more years of operational risk, compliance or internal audit experience at a bank or a fintech that partners with a bank, hands-on ownership of an issues management or operational event program, experience administering a GRC platform such as LogicGate or Archer, strong data-analysis skills to turn raw issue data into actionable trends, familiarity with OCC and interagency expectations for operational risk, and the ability to challenge constructively while driving independent projects.
Mercury is revolutionizing finance for startups by building a complete, user-friendly banking* stack. We prioritize creating a secure and seamless experience for entrepreneurs while upholding the highest standards of compliance and safety. In this role, you will own the day-to-day operation of Mercury's Operational Risk program. You will report to the Head of Operational Risk, within the Risk organization under the Chief Risk Officer, and partner closely with first-line risk teams, Compliance, Third-Party Risk, Information Security, and Internal Audit. You will run the centralized issues and events program, coordinate risk and control assessments with first line teams, and drive reporting that give leadership and the Board a clear view of operational risk. This is a builder role. Much of the program is being stood up now, and you will have the autonomy to shape how it operates as Mercury prepares to operate as a bank. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. As part of the journey, we would expect you to: Set the risk and control assessment standard. Review and challenge first-line RCMs; independently test design and operating effectiveness on critical processes and issue findings. Oversee the operational event program: challenge first-line root cause, ratings and fixes; trend events across the enterprise. Own the centralized issues management program across operational events, incidents, testing and regulatory findings, from intake and triage through remediation tracking, validation, and closure Define enterprise KRIs and thresholds for each L2, tied to risk appetite, and aggregate first-line metrics into Board reporting. Partner with 1LOD teams, InfoSec, Compliance and model risk owners to collect inputs, challenge assessments and make sure risks are raised early. Provide second-line review and concurrence on high-risk new activities. Write and maintain the ORM standards, procedures and templates that first-line teams execute against. Support regulatory examinations, audits, and charter readiness reviews There are lots of paths that could lead you to be successful in a role like this; we think the strongest candidates will have some of this experience: 8+ years in operational risk, compliance, or internal audit at a bank or a fintech partnered with a bank Hands-on ownership of an issues management or operational event program, including severity rating, escalation, and validation of remediation Experience administering a GRC platform (LogicGate, Archer, or similar), including workflow configuration and reporting Strong data skills: you turn raw issue and event data into trends leadership can act on Familiarity with interagency and OCC expectations for operational risk management You challenge constructively, with evidence, and keep strong relationships with the teams you oversee You find, prioritize, and execute key projects independently, balancing program build with daily operations Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-AR1 Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following : US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $199,900 — $249,900 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $179,900 — $224,900 USD Canadian employees (any location): $189,000 — $236,200 CAD
| Role | Senior Operational Risk Manager |
|---|---|
| Company | Mercury |
| Location | San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-08 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Operational Risk Manager at Mercury: frequently asked questions
- What is the salary for this role?
- Mercury has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Operational Risk Manager position remote, hybrid or onsite?
- The listing marks this role as remote, with San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States as the location.
- What is the application deadline?
- Mercury has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Operational Risk Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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0-1 year experience eligible.