Greenhouse ·
full-timeSenior Service Sales Manager
Zscaler · Remote - USA
Zscaler operates as a cloud security company focused on digital transformation through its Zero Trust Exchange platform. The Senior Service Sales Manager will play a critical role in driving the adoption of Professional Services (PS) by scoping and selling service packages across Enterprise and Commercial sectors. This position involves partnering closely with license sales teams, regional managers, and architects to integrate service solutions into comprehensive proposals. Day-to-day responsibilities include leading technical scoping activities, drafting Statements of Work (SOWs), and developing resource plans to ensure customers achieve rapid time-to-value. The role requires a candidate who can articulate the value of security services while managing bookings quotas and attach rates. Successful applicants will be adept at navigating complex technical environments, possess a strong background in security technologies, networking, and SaaS, and demonstrate the ability to translate business challenges into actionable service proposals. This position is well-suited for a collaborative, results-oriented professional with a growth mindset who is comfortable working in a remote, dynamic environment and has extensive experience in both technology sales and technical documentation.
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Service Sales Manager (SSM) to join our team. This is a Remote role reporting to the Sr. Director in the Solution Consulting department. The Service Sales Manager is responsible for scoping and selling Zscaler Professional Services (PS) packages and developing our service business across Enterprise and Commercial sectors. You will partner with the license sales team to scope and position services that accelerate customer time-to-value, collaborating across delivery and customer success teams to ensure seamless transitions and aligned deployment outcomes. As a trusted advisor, you will leverage deep security expertise to drive requirements, produce proposals, and lead technical scoping that solves critical business challenges. What you’ll do (Role Expectations) Articulate and sell the value of Professional Services within prospective and existing enterprise customer accounts Work in conjunction with Regional Sales Managers, Sales Engineers, and Architects to define and integrate services solutions into comprehensive proposals Own Services bookings quota in the assigned territory while achieving target attach rates Execute technical scoping activities, producing proposals, Statements of Work (SOWs), and resource plans for complex solutions Lead training discovery and positioning with prospective customers to ensure appropriate training recommendations are included in proposals Who You Are (Success Profile) You thrive in ambiguity and are comfortable building the path as you walk it, viewing dynamic environments as an opportunity to build something meaningful. You act like an owner with a strong bias for action, operating with integrity and seamlessly navigating between high-level strategy and hands-on execution. You are a natural problem-solver who is energized by finding solutions to complex challenges that deliver maximum impact. You are a high-trust collaborator who embraces a challenge culture with clear, respectful candor to build trust and elevate team performance. You possess a true growth mindset as an active learner, continuously seeking feedback to develop yourself and deliver purposeful results. What We’re Looking for (Minimum Qualifications) Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving 5+ years of experience selling Professional Services and/or Technology Solutions while meeting or exceeding bookings targets 5+ years of experience building and maintaining positive relationships with key partners throughout the delivery process 2+ years of experience mastering SOW and proposal processes by scoping, producing, and delivering customer-aligned technical documentation 3+ years of technical experience with Security technologies, Networking protocols, SaaS, and IaaS Strong presentation and communication skills with the ability to articulate customer success metrics and translate complex technical information for non-technical audiences What Will Make You Stand Out (Preferred Qualifications) Hands-on experience using generative AI and automation tools to streamline technical proposal generation, scoping workflows, or Statement of Work creation Knowledge and experience in Identity and Access Management (IAM) and Policy Management Proven track record of planning and leading joint proposals and technical scoping in collaboration with channel partners #LI-Remote #LI-NH1 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if
| Role | Senior Service Sales Manager |
|---|---|
| Company | Zscaler |
| Location | Remote - USA |
| Compensation | Not disclosed |
| Posted | 2026-09-25 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Service Sales Manager at Zscaler: frequently asked questions
- What is the salary for this role?
- Zscaler has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Service Sales Manager position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - USA as the location.
- What is the application deadline?
- Zscaler has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Service Sales Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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