Greenhouse ·
full-timeSenior Solutions Architect Operations Manager
Gitlab · Remote, Canada; Remote, United States
GitLab provides a DevSecOps platform that helps organizations boost developer productivity, strengthen security, and speed up software delivery. The Senior Solutions Architect Operations Manager works as the operational backbone for GitLab’s Solutions Architect team, owning the tools, workflows, reporting, and documentation that enable SAs to engage customers effectively. Day‑to‑day responsibilities include gathering business requirements from SA leadership, collaborating with Revenue Technology and Revenue Analytics to implement and validate CRM‑based systems, triaging and resolving operational support requests, and refining intake, assignment, and tracking processes for SA engagements. The role also involves defining data quality standards, producing reliable reports on capacity and engagement outcomes, supporting capacity and coverage planning, and turning field feedback into sustained improvements through testing, rollout, and enablement. Ideal candidates have experience in solutions architecture, sales, revenue, or customer‑experience operations, understand technical pre‑ and post‑sales motions, are hands‑on with Salesforce or similar CRM platforms, and possess strong problem‑solving skills to translate ambiguous needs into clear system requirements and measurable efficiency gains.
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role You'll own and improve the operational toolkit that equips GitLab's Solutions Architects (SAs) to drive growth and deliver value for customers. As the SA team's go-to operational business partner, you'll make tools, workflows, reporting, and handoffs more effective and grounded in the SA's role throughout the customer journey. You'll report to the Director of Customer Experience (CX) Operations. This is a senior individual contributor role with no direct reports. What you’ll do Own the SA operational toolkit and business requirements for systems, workflows, processes, reporting, and documentation. Partner with Revenue Technology, Revenue Analytics, and system owners on implementation, validation, data quality, and operational controls. Manage operational support requests for tooling, access, assignments, and data issues, including triage, routing, resolution visibility, and root-cause improvements. Improve the processes and system workflows for requesting, assigning, and tracking SA engagements. Implement intake requirements and routing rules agreed with SA leadership, and automate manual steps. Document and operationalize the SA engagement model and cadences agreed with SA leadership and cross-functional teams, including responsibilities, rules of engagement, handoff criteria, and required customer information at key journey stages. Own SA reporting requirements and data quality standards. Partner with Revenue Analytics to provide reliable visibility into capacity, engagement, technical evaluation progress, and outcomes so SA leaders can assess effectiveness and prioritize resources. Support SA leaders with coverage and capacity planning, business reviews, and operating rhythms that help teams prioritize customer needs and resources. Turn field feedback into operational improvements. Lead testing, rollout, and documentation, partner on enablement, and follow through until changes are adopted and sustained. What you’ll bring Relevant experience in Solutions Architect, Sales, Revenue, or Customer Experience Operations. Understanding of technical sales, pre-sales, and post-sales, SA engagement models, technical evaluations, and how SAs demonstrate customer value, support growth, and coordinate with post-sales teams. Hands-on experience with Salesforce or comparable customer relationship management (CRM) tools, reporting, data quality, and workflow improvement; ability to translate field needs into clear system requirements. Structured problem-solving skills: turn ambiguous issues into clear workstreams, own delivery, and sustain measurable improvements in efficiency and adoption. Strong quantitative skills and proficiency in Excel or Google Sheets for capacity, coverage, productivity, and scenario modeling. Strong hands-on experience with artificial intelligence (AI)-native tools to support custom reports and data modeling scenarios. Sound judgment, project management, and communication skills; ability to work independently, build trust, and influence across a global, distributed organization. Preferred, not required: experience supporting a technical field organization in business-to-business software; Structured Query Language (SQL) or equivalent data-querying experience; and experience with GitLab or development, security, and operations (DevSecOps) and AI-enabled automation. About the team Our Solutions Architect team coordinates with post-sales teams throughout the customer journey. We align responsibilities, rules of engagement, and handoff criteria with SA leadership and cross-functional partners. The base salary range for this role’s listed leve
| Role | Senior Solutions Architect Operations Manager |
|---|---|
| Company | Gitlab |
| Location | Remote, Canada; Remote, United States |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-09 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Senior Solutions Architect Operations Manager at Gitlab: frequently asked questions
- What is the salary for this role?
- Gitlab has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Senior Solutions Architect Operations Manager position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote, Canada; Remote, United States as the location.
- What is the application deadline?
- Gitlab has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Senior Solutions Architect Operations Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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