Senior Strategy & Ops Lead, Post-sale Product Adoption

Samsara provides a Connected Operations Cloud that utilizes IoT data to assist industries like transportation, manufacturing, and construction in improving safety and efficiency. The Senior Strategy & Ops Lead for Post-sale Product Adoption serves as an individual contributor responsible for ensuring that new product launches are effectively integrated into the company's post-sale workflows. The role involves analyzing adoption data to identify gaps, designing strategies to address these gaps, and coordinating execution across multiple departments, including customer success, implementation, education, and marketing. Because this position does not have direct authority over these cross-functional teams, the lead must rely on data-driven influence, relationship building, and proactive project management to drive results. Candidates for this role should possess extensive experience in strategy and operations or program management, specifically within customer-facing environments. It is well-suited for a professional who prefers hands-on execution over delegation and who can effectively navigate complex organizational structures to ensure that product adoption remains a prioritized, measurable outcome across the post-sale lifecycle.