Europe Arbeitnow ·
full-timeSenior Voice Routing Specialist
Talk360 · Remote job
The Challenge We connect over 500’000 callers in 190 countries: that represents 36,000 calling corridors and over 100 million calling minutes. We work with various global suppliers optimising for call quality. It’s complex. Each calling corridor has its own quality quirks and legal and regulatory rules to work within. We want someone to own call quality and routing holistically across all of it: routing daily to optimize what's happening right now, while watching the data for the long-term trends that tell us where to fix things next. A failed call is not a metric to us. It's someone not hearing their mother's voice or its an important business call that fails. We also have real ambitions to scale calling well beyond where we are today, so this complexity isn't going anywhere. It's only going to grow. Talk360 has been profitable since 2025, expanding beyond our core calling app into embedded, B2B2C calling for partners. We are lean, around 30 people globally, spread across the Netherlands, South Africa, Nigeria, Suriname, Turkey, Egypt, Kenya, Ukraine, and beyond. That means this role has real scope from day one: no layers between you and the decisions that matter, and no shortage of things worth tackling. This is a remote opportunity. What You'll Do Own call quality holistically : hold the full picture of call quality end to end, working with the team on both the daily grind and the long-term view, moving fluidly between quick fixes and structured experiments. Manage zones, codes, and origins : own and continuously refine our zone, dialing code, and call origin management, keeping the underlying structure clean and accurate across all 900 zones. Update routing continuously : change routing several times a day, from immediate fixes to longer-running tests of new suppliers. Work cross-functionally by design : partner daily with Ozcan, who owns supplier account management and deal creation, and Mahmoud, who runs hourly monitoring and support-team escalations to suppliers. Work with Ewan on automating the processes behind routing, and with Product and CRM to improve the experience for our end users. Move routing toward automation : work toward (semi) automated routing and pricing, reducing how much of this still runs on manual, single-person work. What You'll Bring Hands-on experience with international A-Z calling and telco routing: zones, codes, LCR, and SIP response codes, built at a telco, carrier, or comms platform with real cross-border calling experience. NOC or technical support background: comfortable troubleshooting live voice traffic and reading call detail records and quality metrics like ASR and ACD. Exposure to a routing/testing platform such as iTest or an equivalent tool. Familiarity with Digitalk Cloud Carrier (DCC), our current routing platform, is a plus. Nice to have: working technical literacy in SIP signalling and SBC concepts Who You Are Process driven and meticulous: you build the audit trail as you go, not after something goes wrong. You are methodical and analytical by nature, and you would rather have a clean, repeatable process than a clever one-off fix. Hands-on: you do the routing work yourself, day to day, not just direct others to do it. A strong communicator: equally at ease explaining a routing issue to Product or Marketing as debating a fix with a supplier's NOC team. Ownership without a script: you see a bottleneck and you fix it rather than wait to be asked. Genuinely commercial: you understand a dropped call or a bad route costs Talk360 real money and a real user's trust, not just an SLA breach. Recruitment Process Recruiter screening Hiring manager screening with COO Technical interview Case study What you get Learning and growth €1,500 annual personal development budget, plus access to company-wide training sessions to keep learning and evolving. Time to recharge 25 vacation days Option to swap two public holidays per year for days that better reflect your culture or beliefs Recharge Fridays, unlocked when team targets are met (we'll tell you more during the interview) Work from anywhere As a global and diverse team, we encourage you to work from another city or country for up to 2 weeks per year, gain fresh perspectives and spark new ideas. A team you'll actually want to be part of Weekly team lunch every Thursday Regular team moments and outings An international and diverse team, with colleagues from the Netherlands, South Africa, Nigeria, Suriname, Turkey, Egypt, Kenya, Ukraine and beyond Set up for success Company laptop and all the tools you need to do your best work Monthly phone allowance and commuting allowance An environment to grow and make impact A collaborative environment where you can learn from others, take ownership, and contribute to a meaningful mission About Talk360 Talk360 was founded with a clear purpose: to become the most accessible and reliable calling app for African
| Role | Senior Voice Routing Specialist |
|---|---|
| Company | Talk360 |
| Location | Remote job |
| Type | full-time |
| Compensation | Not disclosed |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4More at Talk360
Other jobs at Talk360
- Senior Acquisition Marketeer · Amsterdam, Noord-Holland, Netherlands
Explore Related Placements
// similar opportunities
You might also like
Senior Sourcing Specialist
Wingtra 2
Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to se...
Senior Technical Solutions Specialist
Dropbox
Role Description The Dropbox Sales and Channel team helps organisations transform how they work through technology. We partner with customers to understand thei...
['Remote work', 'Travel required', '6+ years experience required']
Senior Google Ads Specialist | International E-commerce | Remote ASAP
Ennovationhub
ennovationHUB is a rapidly growing international e-commerce group operating in the home & living category, with a strong focus on furniture. From our hubs in Be...
Senior AI Solution Specialist
Sunweb Group
Do you want to help an entire organisation turn AI opportunities into solutions that deliver real business value, while still building those solutions yourself?...
Senior Privacy Specialist
Fireworks
About Us: Fireworks is the platform for specialized intelligence, enabling companies to build, train, and serve AI models tailored to their own data, workflows,...
Senior Service Delivery Specialist
Uni Systems
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a professional Senior Service De...