Greenhouse ·
full-timeStaff Professional Services Operations Manager
Gitlab · Remote, Canada; Remote, United States
GitLab provides an intelligent orchestration platform for DevSecOps, helping organisations accelerate software delivery while improving security and compliance. The Staff Professional Services Operations Manager role supports the Customer Experience Operations team in building scalable processes for GitLab’s Professional Services organization. The position involves designing and maturing operating cadences such as forecasting, planning, business reviews and executive reporting. It requires establishing unified capacity and utilization practices for both billable and non‑billable staff, developing insights into project economics, and improving tools like PSA, time‑tracking and CRM through automation and process redesign. The manager will partner with Finance, Sales, Customer Success, Solutions Architecture and Delivery teams to align go‑to‑market activities, enhance service catalog and pricing, and enable earlier professional‑services involvement in deal strategy. The role also includes documenting processes, clarifying decision rights and creating self‑service reporting to reduce leadership dependencies. Ideal candidates have ten or more years in professional‑services, services or revenue operations within a technology or subscription business, strong knowledge of various PS business models, and proven experience in forecasting, capacity planning and cross‑functional collaboration.
Education
- Level: Bachelor's degree
Key Skills
Experience required
10-10 years experienceAbout the Role Customer Experience Operations is building the foundation to grow and support Professional Services at GitLab. The Staff Professional Services Operations Lead will establish scalable operations across PS, supporting planning, resource management, tooling, delivery operations, financial performance, systems partnership, and go‑to‑market alignment. Responsibilities Mature the PS operating cadence including forecasting, planning alignment, business reviews, performance reporting, and executive readouts. Establish capacity, utilization, and resource management practices across billable and non‑billable roles, including skill‑based staffing and hiring planning. Improve visibility into project economics such as rate cards, loaded costs, burden rates, project margin, fixed‑fee budgets, utilization, and revenue recognition. Partner with Finance, Sales, Customer Success, CX Engineering, Solutions Architecture, and Delivery to improve PSA, time‑tracking, CRM, reporting, and related tooling. Define requirements and lead process improvements, automations, and efficiency drivers across Professional Services, Operations, and integrated services teams. Improve go‑to‑market alignment by tracking PS attach, connecting PS planning to account and renewal timelines, and enabling earlier PS involvement in deal strategy and account planning. Partner cross‑functionally to deliver improvements in service catalog, pricing, packaging, SKU governance, and partner or channel delivery models. Document processes, clarify roles and decision rights, and partner with Analytics to build self‑service reporting. Requirements 10+ years experience in Professional Services Operations, Services Operations, Revenue Operations, or related function in a technology or subscription business. Deep understanding of PS business models including time and materials, fixed‑fee, and blended engagements. Experience owning and developing forecasting and planning processes that connect sales pipeline to delivery capacity.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Staff Professional Services Operations Manager |
|---|---|
| Company | Gitlab |
| Location | Remote, Canada; Remote, United States |
| Compensation | Not disclosed |
| Posted | 2026-09-29 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Staff Professional Services Operations Manager at Gitlab: frequently asked questions
- Who can apply for the Staff Professional Services Operations Manager role at Gitlab?
- The listing asks for Bachelor's degree; 10-10 years of experience.
- What skills does the Staff Professional Services Operations Manager role require?
- The listing highlights Forecasting, Planning, Resource Management, Financial Reporting, CRM, Process Automation, Data Analysis, Service Catalog Management. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Gitlab has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Staff Professional Services Operations Manager position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote, Canada; Remote, United States as the location.
- What is the application deadline?
- Gitlab has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Staff Professional Services Operations Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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