Greenhouse ·
full-timeStrategy & Operations Manager
Twilio · Remote - US
Twilio is a leader in the Communications Platform as a Service (CPaaS) sector, providing infrastructure that enables businesses to integrate voice, messaging, and AI communication tools into their applications. As a Strategy & Operations Manager, you will work within the Industry Relations & Strategic Growth organization to address high-level business challenges. The role involves identifying growth opportunities, improving network quality, and driving profitability through rigorous data analysis and first-principles thinking. You will be responsible for managing complex, cross-functional projects that require alignment across product, finance, legal, and go-to-market teams. A significant portion of the work involves synthesizing technical and strategic data into actionable insights for senior executive leadership. This position is well-suited for candidates with 4-6 years of experience in strategy or operations who possess an owner mindset and the ability to navigate unstructured problems. You should be comfortable working autonomously, managing multiple stakeholders, and communicating complex recommendations to a board-level audience. The role demands agility and a commitment to understanding the evolving global telecommunications and AI ecosystem.
Education
- Level: Bachelor's degree
Key Skills
Notes
Remote‑first role with occasional in‑person gatherings
Experience required
4-6 years experienceAbout the Role Twilio is seeking a Strategy & Operations Manager to drive growth for customers and the business within the Strategic Growth team. The role involves solving executive‑level strategic problems, unlocking new use cases, improving network quality, and driving profitability through data analysis, storytelling, and cross‑functional collaboration. Responsibilities Strategic Decision‑Making: Partner with executive leadership to define, model, and execute high‑impact business strategies across messaging, voice, and AI communications ecosystems. Cross‑Functional Leadership: Align Carrier Relations, Product, Operations, Finance, Legal, and GTM teams to achieve company goals. End‑to‑End Ownership: Own VP‑level strategic goals and deliver mission‑critical projects on schedule while optimizing customer experience. Executive Communication: Synthesize complex data into concise executive presentations, strategic memos, and board‑level reports. Data‑Driven Modeling: Perform data analysis and build quantitative models to solve complex, unstructured business challenges. Domain Expertise: Serve as subject‑matter expert for global connectivity initiatives, advising leadership on reach, quality, and profitability. Requirements 4‑6 years of experience in strategy, operations, or related fields. Strong analytical and quantitative modeling skills. Ability to communicate complex ideas to senior executives. Willingness to learn and adapt in a fast‑moving communications and AI ecosystem. Remote‑first work environment with occasional in‑person meetings.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Strategy & Operations Manager |
|---|---|
| Company | Twilio |
| Location | Remote - US |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-19 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Strategy & Operations Manager at Twilio: frequently asked questions
- Who can apply for the Strategy & Operations Manager role at Twilio?
- The listing asks for Bachelor's degree; 4-6 years of experience.
- What skills does the Strategy & Operations Manager role require?
- The listing highlights Data Analysis, Quantitative Modeling. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Twilio has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Strategy & Operations Manager position remote, hybrid or onsite?
- The listing marks this role as remote, with Remote - US as the location.
- What is the application deadline?
- Twilio has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Strategy & Operations Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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