Greenhouse ·
full-timeTax Resolution Advocate
Gusto · Denver, CO - Hybrid; Los Angeles, CA - Remote; Scottsdale, AZ - Hybrid
Gusto is a company focused on supporting the small business economy by providing integrated payroll, health insurance, and HR solutions. As a Tax Resolution Advocate, you will serve as a primary point of contact for resolving payroll tax notices, acting as a bridge between customers and government agencies. Your daily responsibilities involve investigating payroll discrepancies, researching complex tax laws, and documenting case resolutions. You will work within the Payroll, Tax & Compliance Services organization to manage a high-volume queue of notices, ensuring that issues are identified and corrected accurately. This role requires a strong analytical mindset to perform root-cause analysis and the ability to communicate technical tax information clearly to customers. Candidates should be comfortable working in a fast-paced environment where they must balance multiple priorities while leveraging AI tools to streamline workflows. This position is well-suited for individuals with 2-4 years of payroll experience who possess high attention to detail, a proactive approach to problem-solving, and the ability to collaborate effectively across cross-functional teams to advocate for customer success.
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve. All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy . AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process. About the Role This is an amazing opportunity to use your payroll expertise to reshape our customer experience. You’ll showcase your passion for customer support by resolving tax notices while delivering a world-class customer experience. You'll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws, and identifying the root cause of notices. You will be working closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the resolution process and prevent similar issues in the future. This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem-solving. A strong work ethic and desire to be part of the team is critical for success, as well as the ability to retain and apply large amounts of critical information. You must also possess and take pride in high attention to detail, organization, and task management, and be comfortable working in a fast-paced, deadline-driven business environment. About the Team The Tax Resolution team is within the Payroll, Tax & Compliance Services (PTCS) organization and is at the core of providing services that give our customers peace of mind. Tax Resolution exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment. Here’s what you’ll do day-to-day: Provide exceptional service to our customers. Interact professionally with our customers via email and/or phone, simplifying the tax notice experience for our customers. Research and resolve payroll tax notices on behalf of our customers with guidance from more experienced team members. Provide clear and concise case documentation. Collaborate with our Compliance, Engagement, and Tax Operations teams. Communicate with government agencies to represent Gusto and advocate for our customers under supervision. Manage your time effectively to meet set goals. Actively use current AI tools in workplace applications Handle a queue of tax notices daily, including updating cases as needed, informing customers of any changes, and seeking assistance from peers on escalated issues. Participate in team meetings and provide support to fellow TaxRes Advocates. Here’s what we're looking for: 2-4 years of payroll experience, notice resolution experience is a plus. Ability to work collaboratively with cross-functional teams. AI Fluency: Capable of using current AI tools and have a mindset to help create and shape new AI tool functionality. Capability to manage multiple priorities within a high-volume, fast-paced environment and adapt to shifting priorities daily. Commitment to personal high standards and a desire to contribute to team and company goals. Strong analytical and problem-solving skills with guidance to resolve issues from complex variables. Team player who enjoys collaborating and contributing to team success. Excellent communication skills, both written and verbal, with the ability to simplify complex topics. Highly organized and proactive in improving processes. Dedicated to providing an exceptional customer experience during key moments in our customers' journey. Our cash compensation range for this role is $23.50/hr to $25.46/hr for Denver and $21.80-$24.52 for Phoenix and most remote locations. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. At Gusto, we don't use titles the traditional way, as a signal of rank or hierarchy. Instead, our titles describe two things at once — your craft (what you do, e.g. Engineering, Design) and your scope of ownership (what you're accountable for) — which is why you'll see something like "Head of X" instead of a rank word like "Director" that tells you ne
| Role | Tax Resolution Advocate |
|---|---|
| Company | Gusto |
| Location | Denver, CO - Hybrid; Los Angeles, CA - Remote; Scottsdale, AZ - Hybrid |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-18 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Tax Resolution Advocate at Gusto: frequently asked questions
- What is the salary for this role?
- Gusto has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Tax Resolution Advocate position remote, hybrid or onsite?
- The listing marks this role as remote, with Denver, CO - Hybrid; Los Angeles, CA - Remote; Scottsdale, AZ - Hybrid as the location.
- What is the application deadline?
- Gusto has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Tax Resolution Advocate role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
More at Gusto
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- Senior Staff Engineer, Expansion Experiences · San Francisco, CA - Hybrid
- Staff Software Engineer, Payroll Platform · San Francisco, CA - Hybrid
- Senior Staff Software Engineer, Gusto Agent & Partner Experiences (API) · Denver, CO - Hybrid; New York, NY - Hybrid; San Francisco, CA - Hybrid
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