Greenhouse ·
full-timeTechnical Account Manager
Samsara · Remote - US; USA
Samsara operates a Connected Operations Cloud that utilizes Internet of Things data to enhance the safety, efficiency, and sustainability of physical industries such as transportation, manufacturing, and construction. As a Technical Account Manager, you will serve as the primary technical interface for assigned customers, ensuring their successful implementation and ongoing use of the company's platform. Your day-to-day responsibilities include building strong relationships with technical stakeholders, troubleshooting hardware and software issues, and proactively optimizing platform usage to align with specific business operations. You will act as a key point of contact during critical incidents, managing communications and technical resolutions to maintain customer satisfaction. This role is well-suited for candidates who possess a blend of technical expertise and business acumen, particularly those comfortable navigating complex API integrations and data-driven problem solving. Successful applicants will be adept at translating technical requirements into actionable business outcomes and thrive in a fast-paced, growth-oriented environment. This remote position is available to candidates across the United States, excluding specific metropolitan areas.
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: As a Samsara Technical Account Manager (TAM), you will build a track record of customer success by leveraging your technical expertise, strong business acumen, proficiency in English, and a commitment to living by Samsara's core values and operating principles. Your primary responsibilities will be to build and maintain relationships with customers and account teams, develop a technical understanding of your customers’ Samsara implementations, transform their technical support experience, update our system of engagement, and contribute to team growth. These activities will enable you to proactively set your assigned customers up for success by optimizing their Samsara platform and mitigating risk with particular care during critical peak events. As a TAM, you will occasionally be the point of contact for significant incidents, being responsible for the customer’s expectations and communications through resolving such incidents. Our TAM is the primary technical interface on behalf of our customers and works closely across internal and external stakeholders, as required, to address customer needs. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Transform your assigned customers’ support experience through technical proficiency and problem solving. Demonstrate an understanding of Samsara's products, including APIs, hardware, and software troubleshooting. Act as the primary technical point of contact between Samsara and assigned customers, ensuring their technical requirements and objectives are met. Develop a comprehensive understanding of our customers' business operations and use this knowledge to align Samsara's solutions with their specific needs. Identify opportunities for additional value and growth while presenting outcomes achieved. Cultivate solid and long-lasting relationships with technical stakeholders within your customers’ organizations. Establish yourself as a technical trusted advisor, advocating for customer interests within Samsara. Be fluent in English to effectively engage and communicate with a diverse customer base in North America. Maintain accurate and up-to-date records of customer interactions and activities in our system of engagement. Actively participate in scaling and building the Technical Account Management team, sharing knowledge and best practices to enhance the team's capabilities. Be available for occasional travel to customer sites and may need to be online for some after-hour or weekend coverage depending on the customers’ needs. A strong passion for technology and a commitment to continuous learning, with a demonstrated interest in artificial intelligence, machine learning, and their practical applications in a business context. Champion, role model, and embed Samsara’s Operating Values and Principles in how you show up to work. Minimum requirements for the role: Fluency in En
| Role | Technical Account Manager |
|---|---|
| Company | Samsara |
| Location | Remote - US; USA |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-23 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4More at Samsara
Other jobs at Samsara
- Select AE - Mid West [fy27][pipeline] · Remote - GA; Remote - OH; Remote - WI
- (new Grad) Account Development Representative II - Atlanta · Atlanta, Georgia, United States
- Sr. Manager, Procure To Pay · Remote - Toronto
- Core AE Southeast [fy27][pipeline] · Remote - NC
- Core AE Midwest [fy27][pipeline] · Remote - AL
Explore Related Placements
// similar opportunities
You might also like
Technical Account Manager
Diabolocom
Diabolocom est la solution souveraine leader en Europe pour les centres de contact cloud (CCaaS) et la gestion de l'expérience client. Elle transforme la relati...
Technical Account Manager
Netskope
Join the Future of Security at Netskope Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate...
Technical Account Manager - EMEA
Primer.io
An Introduction to Primer Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce comp...
Senior Technical Account Manager
Refractal
About Refractal Refractal is an AI security company building the infrastructure organisations need to defend against autonomous AI threats. 2026 has shown that ...
Technical Account Manager - London
Legora
About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excel...
Senior Manager, Technical Account Manager
Pingidentity
About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital...