Greenhouse ·
full-timeTechnical Account Manager
Netskope · Japan
Netskope is a provider of cloud security and networking solutions that protects and accelerates cloud, data, and AI workloads in real time. The company’s platform combines a Zero Trust Engine with the NewEdge network to give enterprises visibility and control without sacrificing performance. As a Technical Account Manager, you will work closely with customers to understand their security goals and technical environments, then guide them through adoption, optimization, and ongoing use of the Netskope platform. Day‑to‑day activities include building success plans, conducting health checks, delivering enablement sessions, coordinating issue resolution with support and engineering, sharing best practices, and feeding customer insights back to product and engineering teams. You will act as a trusted advisor, aligning customer objectives with Netskope’s roadmap while driving retention and growth. The role suits candidates with at least five years of experience in professional services or technical account management, strong presentation skills for executive and technical audiences, a customer‑centric mindset, and the technical acumen to advise on cloud security architectures and operational maturity. Empathy, proactive problem‑solving, and the ability to collaborate across internal teams are essential for success in this position.
Join the Future of Security at Netskope Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs. At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security. Visit Careers at Netskope to learn more. Follow us on LinkedIn and Instagram . About the position: Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform. You’ll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans. Acting as a trusted advisor, you’ll align customer objectives with the Netskope roadmap, share best practices, and connect them with the right resources across our organization. Successful candidates are proactive, customer-centric team players with the empathy to build strong relationships and the technical acumen to provide strategic guidance. This role blends technical expertise with business insight, helping drive customer loyalty, retention, and growth. Responsibilities: Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews. Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design. Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations. Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture. Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations. Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community. Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance. Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives. Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes. Cross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention. Requirements: 5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a proven track record of success and strong presentation skills at both the executive and architect levels. Solid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways. Strong understanding of networking concepts, MDM, and Cloud APIs. Experience working with large enterprise customers (Fortune 500 experience a plus). Proficiency in at least one scripting language (e.g., Perl, Python). Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX). Knowledge of data encryption technologies, SIEM, and load balancing. Strong background in network architecture. Must be proficient in written and spoken English. Education: : Bachelor's degree (BSc) preferred #LI-CV1 Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medica
| Role | Technical Account Manager |
|---|---|
| Company | Netskope |
| Location | Japan |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-09 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Netskope
Netskope is a company based in Santa Clara, USA, that provides modern security and networking solutions for the cloud and AI era. The company offers the Netskope One platform, which focuses on security and network convergence through Secure Access Service Edge (SASE) and Security Service Edge (SSE) architectures. Its product portfolio includes tools for web and cloud security, data protection, AI security, and networking, such as Secure SD-WAN and Zero Trust Network Access. Netskope serves a wide range of industries, including financial services, healthcare, manufacturing, retail, and the public sector, helping organizations modernize access, replace traditional VPNs, and secure managed and unmanaged cloud services.
More at Netskope
Other jobs at Netskope
- Solutions Engineer - Commercial Accounts - North Germany · Germany
- RSM - FL · Florida, United States
- VP, Sales Engineering NAM · North America
- Principal Product Manager, AI Security · Bengaluru, Karnataka
- Software Development Engineer In Test, SASE · Bengaluru, Karnataka
Explore Related Placements
// similar opportunities
You might also like
Technical Account Manager
Diabolocom
Diabolocom est la solution souveraine leader en Europe pour les centres de contact cloud (CCaaS) et la gestion de l'expérience client. Elle transforme la relati...
Technical Account Manager - EMEA
Primer.io
An Introduction to Primer Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce comp...
Technical Program Manager
Robinhood
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger gene...
Senior Technical Account Manager
Refractal
About Refractal Refractal is an AI security company building the infrastructure organisations need to defend against autonomous AI threats. 2026 has shown that ...
Technical Account Manager - London
Legora
About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excel...
Senior Manager, Technical Account Manager
Pingidentity
About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital...