Greenhouse ·
full-timeBrokerage Communications Specialist
Robinhood · Chicago, IL; Denver, CO; Lake Mary, FL; New York, NY
Robinhood is a financial services company focused on democratizing finance through technology. As a Brokerage Communications Specialist, you will manage the end-to-end lifecycle of regulatory customer communications for the company's broker-dealer and affiliated entities. Your daily responsibilities involve drafting clear, compliant notices, coordinating project timelines, and validating the delivery of mass customer communications such as trade confirmations and account disclosures. You will work closely with cross-functional teams, including Legal, Compliance, Product, and Engineering, to translate complex regulatory requirements into accessible messaging for users. The role also requires participation in a 24/7 on-call rotation to manage urgent operational incidents and draft time-sensitive communications. This position is well-suited for detail-oriented professionals with strong communication skills who can thrive in a fast-paced, high-visibility environment. Candidates should be comfortable navigating regulatory landscapes and collaborating with senior leadership to ensure all messaging aligns with both internal standards and external partner guidance. This is an in-office role requiring attendance at least three days per week at one of the specified office locations.
Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Brokerage Communications Operations team’s mission is to ensure our customers receive clear, compliant, and timely information about their accounts and financial services. We collaborate across Operations, Compliance, Legal, Product, and Engineering to plan, build, and execute various mass customer communications. Our team operates with precision, high ethics, and a shared commitment to making complex regulatory requirements understandable and seamless for our users. We value open communication, attention to detail, and a proactive approach to operational excellence. Joining this team means working on high-visibility initiatives that directly support our mission! As a Brokerage Communications Specialist, you will play a key role in managing the full lifecycle of regulatory customer communications for the broker-dealer and affiliated entities — including Trump Accounts, one of the newest and most nationally visible programs in our product lineup. You will own the day-to-day execution of communications for this work — planning, drafting, routing for approval, and validating delivery — while partnering with senior leadership, who hold the primary relationships with our external government and program partners, to ensure communications reflect their guidance and requirements. You'll have direct exposure to those conversations and help translate external input into compliant, customer-ready messaging. In this role, you will collaborate with Operations, Product, Senior Leadership, Engineering, Legal, and Compliance to ensure all Trump Accounts and Robinhood messaging is precise and compliant. Additionally, you will participate in our 24/7 on-call rotation, responding quickly to critical operational events and drafting urgent communications. This position reports to the Senior Manager of Brokerage and Clearing Communications within our Market Operations org, and offers rare, ground-floor exposure to a program with national visibility — building trust and transparency with millions of customers along the way! This role is based in our Chicago, IL, Denver, CO, Lake Mary, FL, and New York, NY offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Manage the full lifecycle of regulatory mass customer communication campaigns, including defining project scopes, timelines, and communications schedules, and drafting clear customer notices. Participate in the team's 24/7 on-call rotation, responding to operational incidents, drafting urgent customer-facing messaging, and coordinating key communications with leadership. Validate the successful delivery of required customer communications using data and reporting tools to ensure regulatory compliance for trade confirmations, statements, and disclosures. Maintain comprehensive and organized delivery evidence to support audits, exams, and regulatory reviews. Partner with Compliance, Legal, Senior Leadership, and other departments to manage competing priorities across daily operational communications and concurrent regulatory projects. What you bring Hold Series 7 and Series 24 licenses, and bring 3+ years of experience in a financial services operations and regulatory compliance environment. Demonstrate exceptionally polished written and verbal communication skills, with the ability to draft clear regulatory notices and present updates to senior leadership. Show strong project coordination and self-starter skills, with the ability to manage multiple concurrent timelines and adapt to changing regulatory deadlines. Feel comfortable working with structured data and AI-powered tools to pull, analyze, and reconcile datasets across operational systems. Display high attention to detail, a proactive approach to identifying operational improvements, highly collaborative and strong relationship management skills Bachelor's degree or equivalent practical experience. This position is restricted to US citizens or lawful permanent residents du
| Role | Brokerage Communications Specialist |
|---|---|
| Company | Robinhood |
| Location | Chicago, IL; Denver, CO; Lake Mary, FL; New York, NY |
| Compensation | Not disclosed |
| Posted | 2026-09-28 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Brokerage Communications Specialist at Robinhood: frequently asked questions
- What is the salary for this role?
- Robinhood has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Brokerage Communications Specialist position remote, hybrid or onsite?
- The listing gives Chicago, IL; Denver, CO; Lake Mary, FL; New York, NY as the location and does not state a work mode.
- What is the application deadline?
- Robinhood has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Brokerage Communications Specialist role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
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- Director Of Partnerships, Robinhood Money · New York, NY
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- Data Science Intern (summer 2027) · Menlo Park, CA
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