Greenhouse ·
full-timeCustomer Experience Team Lead
Robinhood · Westlake, TX
Education
- Level: Bachelor's degree
Key Skills
Notes
['In-person attendance at least 3 days/week (Hybrid)', '5×8‑hour or 4×10‑hour shifts']
About the Role We are building an elite team applying frontier technologies to solve large financial problems and delivering high‑quality customer support. Responsibilities Help develop and coach a team of customer experience representatives, handle escalated issues, oversee daily operations, manage queues, monitor performance metrics, and collaborate with QA, operations, and compliance teams. Requirements Active FINRA Series 7 and Series 63; Series 9/10 or 24 preferred (or ability to obtain within 120 days). Strong coaching and leadership skills, excellent written and verbal communication, analytical and problem‑solving abilities, and flexibility in scheduling.
Skills for this role
| Role | Customer Experience Team Lead |
|---|---|
| Company | Robinhood |
| Location | Westlake, TX |
| Compensation | Not disclosed |
| Posted | 2026-09-25 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Customer Experience Team Lead at Robinhood: frequently asked questions
- Who can apply for the Customer Experience Team Lead role at Robinhood?
- The listing asks for Bachelor's degree; freshers are welcome.
- What skills does the Customer Experience Team Lead role require?
- The listing highlights FINRA Series 7, FINRA Series 63, FINRA Series 9/10, FINRA Series 24. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Robinhood has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Customer Experience Team Lead position remote, hybrid or onsite?
- The listing marks this role as hybrid, with Westlake, TX as the location.
- What is the application deadline?
- Robinhood has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Customer Experience Team Lead role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
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