Greenhouse ·
full-timeCustomer Success Manager
Twitch · Los Angeles, CA
Twitch is a global live streaming service focused on gaming, entertainment, and community-driven content. As a Customer Success Manager within the revenue team, you will play a pivotal role in supporting the company's advertising business, specifically focusing on influencer marketing products. Your day-to-day responsibilities will involve managing the full lifecycle of advertising campaigns, from pre-sale media planning and internal order processing to campaign execution and troubleshooting. You will serve as a primary point of contact for clients, ensuring that media plans are delivered accurately and that custom content sponsorships are executed seamlessly across internal departments. This role requires close collaboration with product, finance, and business development teams to optimize campaign performance and provide high-level service. The position is well-suited for a detail-oriented professional with over four years of experience in online media planning or campaign operations. A successful candidate will possess strong communication skills, an ability to navigate technical product environments, and a proactive approach to problem-solving within a high-energy, fast-paced digital advertising landscape.
Education
- Level: Bachelor's degree
Key Skills
Notes
['4+ years experience required', 'Onsite in SF, LA, Seattle, NY', 'Flexible PTO']
Experience required
4-4 years experienceAbout the Role As a member of Twitch's Revenue team, you'll use industry and product acumen and experience in digital advertising solutions to help grow Twitch Advertising revenue. The Customer Success Manager will support client service for influencer marketing products. Responsibilities Campaign Management: work with finance on client approvals and revenue recognition, own pre‑sale media planning, be client‑facing point of contact, guide clients through purchasing tools, manage timelines, assets, and optimization. Client Management: provide high‑level service, manage custom programs, lead content campaigns, assist pre‑sale pipeline, troubleshoot live campaigns, maintain knowledge of Twitch features. Requirements 4+ years online media/planning experience, experience executing media campaigns, excellent written, presentation and oral communication, strong collaboration, proactive problem solving, ability to work with technical product teams, bonus points for agency experience. Eligibility
Skills for this role
Required skills
Also mentioned in the listing
| Role | Customer Success Manager |
|---|---|
| Company | Twitch |
| Location | Los Angeles, CA |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-19 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Customer Success Manager at Twitch: frequently asked questions
- Who can apply for the Customer Success Manager role at Twitch?
- The listing asks for Bachelor's degree; 4-4 years of experience.
- What skills does the Customer Success Manager role require?
- The listing highlights media planning, campaign management, client management, digital advertising, advertising solutions, presentation, communication. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Twitch has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Customer Success Manager position remote, hybrid or onsite?
- The listing marks this role as onsite, with Los Angeles, CA as the location.
- What is the application deadline?
- Twitch has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Customer Success Manager role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
More at Twitch
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- Sr. Product Manager, Premium Content Experience · Seattle, WA
- Senior Manager, Internal Comms · New York City
- Senior UX Designer · San Francisco, CA
- Software Engineer II, Fintech · San Francisco, CA
Internships at Twitch
- Undergrad Software Engineering Intern (grad Year: Spring 2028) · San Francisco, CA
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