Greenhouse ·
full-timeDirector, Site Reliability Engineering (production Engineering)
Zscaler · Bangalore, IND
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Director, Site Reliability Engineering to join our team. This is a Hybrid (Bangalore) role, reporting to the VP, Engineering in the Cloud Infrastructure & Operations department. In this role, you will lead our SRE teams in driving 99.99%+ availability across a cloud platform processing hundreds of billions of daily transactions. You will own system architecture, automated incident mitigation, and 24/7 operational reliability while scaling top engineering talent and aligning teams across India and global HQ. What you’ll do (Role Expectations) Take end-to-end operational accountability for the availability, latency, and performance of Tier-0 and Tier-1 internally facing platforms and backend infrastructure Enforce multi-nines SLAs, SLOs, and error budgets across services while driving engineering initiatives to measurably reduce MTTD, MTTA, and MTTR Oversee capacity planning, resource forecasting, and efficiency efforts to ensure key infrastructure scales reliably Implement high-signal alerting frameworks and actionable runbooks, minimizing alert fatigue while ensuring zero unmonitored blind spots Lead Production Engineering across India, driving operational rigor while coaching technical leadership on strategy, decision-making, and organizational scaling Who You Are (Success Profile) You act like an owner with a strong bias for action, operating with integrity, caring genuinely about outcomes, and navigating seamlessly between high-level strategy and hands-on execution. You are a high-trust collaborator who is ambitious for the team, embracing a challenge culture through ongoing, respectful feedback to build trust and accelerate shared success. You are customer-obsessed, building deep empathy for internal and external customers to anchor decisions in solving real-world problems and championing their needs from start to finish. You are driven by innovation and energized by solving complex technical challenges, bringing deep curiosity and a constant search for better, more secure, and scalable solutions. You lead with integrity, holding yourself and others to high standards of accountability while matching your words with consistent, transparent action. What We’re Looking for (Minimum Qualifications) Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain 12+ years of engineering experience, including 5+ years managing engineering managers and distributed teams, with a proven track record as a site leader scaling and inspiring teams Proven track record of operating effectively within globally distributed engineering teams, partnering closely with US-based leadership and stakeholders Deep understanding of modern observability architectures—including distributed tracing, high-cardinality metrics engines, distributed log indexing, and streaming telemetry pipelines (e.g., Kafka, OpenTelemetry, Prometheus, ClickHouse, Elasticsearch) Hands-on background architecting, deploying, and supporting hyper-scale cloud-native platforms running on Kubernetes and multi-cloud infrastructure Proven expertise in site reliability engineering principles, chaos testing, capacity planning, and automated incident triage What Will Make You Stand Out (Preferred Qualifications) Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency Bachelor’s or Master’s degree in Computer Science, Software Engineering, or equivalent practical experience Familiarity with high-volume data ingestion, backpressure management, real-time aggregation, and data lifecycle management Executive-level communicator adept at translating complex technical trade-offs for leadership, with high EQ, resilience under pressure, and a passion for developing people and engineering culture #LI-SK3 #LI-HYBRID At Zscaler, we are committed to building
| Role | Director, Site Reliability Engineering (production Engineering) |
|---|---|
| Company | Zscaler |
| Location | Bangalore, IND |
| Compensation | Not disclosed |
| Posted | 2026-09-29 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Director, Site Reliability Engineering (production Engineering) at Zscaler: frequently asked questions
- What is the salary for this role?
- Zscaler has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Director, Site Reliability Engineering (production Engineering) position remote, hybrid or onsite?
- The listing gives Bangalore, IND as the location and does not state a work mode.
- What is the application deadline?
- Zscaler has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Director, Site Reliability Engineering (production Engineering) role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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