Greenhouse ·
full-timeFraud Investigator - Customer Protection
Robinhood · Denver, CO; Lake Mary, FL
Robinhood is a fintech platform that offers commission‑free trading and other financial services, aiming to make investing accessible to a broad audience. The Fraud Investigator role on the Customer Protection team involves handling inbound calls from users whose accounts have been flagged for fraud, conducting detailed investigations across payment methods such as ACH, debit cards, cryptocurrency and wire transfers, and determining whether activity is fraudulent. Daily tasks include gathering information from customers, applying investigative procedures, documenting findings, identifying emerging fraud patterns through data analysis, and coordinating with product, engineering, legal, compliance and vendor partners. The position requires strong analytical and communication skills, attention to detail, and the ability to work in a fast‑paced environment while maintaining high customer‑service standards. Candidates with two or more years of experience in fraud investigations or related fields, familiarity with account takeover, identity theft and money‑movement fraud, and a willingness to mentor junior staff are well suited. The role is based in Denver, CO or Lake Mary, FL, with an expectation of in‑person attendance several days a week.
Education
- Level: Bachelor's degree
Key Skills
Notes
['3 days/week in‑office attendance', 'Shift hours 7am‑9pm ET', '2+ years fraud investigation experience']
Experience required
2-2 years experienceAbout the Role We are building an elite team applying frontier technologies to solve financial fraud problems. The Fraud Investigator (Customer Protection Team) handles inbound customer calls for accounts with fraud alerts and restrictions. Responsibilities Conduct in‑depth investigations on accounts flagged for fraud across ACH, Debit Card, Cryptocurrency, and Wire Transfers. Handle inbound phone calls, gather information, document rationale, and communicate next steps to customers. Identify emerging fraud trends through data analysis and pattern detection. Collaborate with cross‑functional teams such as product, engineering, legal, compliance, and vendor partners. Mentor junior fraud investigators. Requirements 2+ years experience in fraud investigations (account takeovers, identity theft, money mule, money movement fraud) or equivalent. Strong analytical, written and verbal communication, and attention to detail. Ability to think creatively and operate in a fast‑paced environment. Experience working with cross‑functional teams. Certified Fraud Examiner (CFE) is a plus. Eligibility Based in Lake Mary, FL or Denver, CO with at least 3 days per week in‑office attendance; hours vary Monday‑Friday 7am‑9pm ET.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Fraud Investigator - Customer Protection |
|---|---|
| Company | Robinhood |
| Location | Denver, CO; Lake Mary, FL |
| Compensation | Not disclosed |
| Posted | 2026-09-25 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Fraud Investigator - Customer Protection at Robinhood: frequently asked questions
- Who can apply for the Fraud Investigator - Customer Protection role at Robinhood?
- The listing asks for Bachelor's degree; 2-2 years of experience.
- What skills does the Fraud Investigator - Customer Protection role require?
- The listing highlights Fraud Investigation, Analytical Skills, Customer Service, Pattern Detection, ACH, Debit Card, Cryptocurrency, Wire Transfers. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Robinhood has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Fraud Investigator - Customer Protection position remote, hybrid or onsite?
- The listing marks this role as hybrid, with Denver, CO; Lake Mary, FL as the location.
- What is the application deadline?
- Robinhood has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Fraud Investigator - Customer Protection role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
More at Robinhood
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- Retirement Services Specialist · Chicago, IL; Denver, CO; Lake Mary, FL; New York, NY
- Senior Product Manager, Gold Growth · Menlo Park, CA; New York, NY
- Director Of Partnerships, Robinhood Money · New York, NY
- Chief Compliance Officer, UK · London, UK
Internships at Robinhood
- Data Science Intern (summer 2027) · Menlo Park, CA
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