Greenhouse ·
full-timeHost Communications Strategy Lead
Airbnb · United States
Airbnb operates a global travel platform connecting hosts with guests, focusing on community-driven hospitality. As a Host Communications Strategy Lead, you will bridge the gap between product marketing and corporate communications to drive the adoption of new features and policies. Your daily responsibilities include developing comprehensive communication plans, crafting messaging frameworks for product launches, and collaborating with cross-functional teams such as product design, data science, and community operations. You will manage campaigns across various owned channels, including email, social media, and in-product messaging, while leveraging AI tools to streamline content creation and sentiment analysis. This role requires an individual who can translate complex policy updates into clear, actionable narratives for a diverse host community. The position is well-suited for a seasoned professional with over a decade of experience in marketing or communications, particularly within tech or platform-based businesses. You should be a strong writer and strategic thinker who is comfortable acting as both an individual contributor and a leader capable of influencing stakeholders across a matrixed organization to ensure host success and platform trust.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s mission is to create a world where anyone can belong anywhere. We are building an end-to-end travel platform that supports every part of a trip, grounded in trust, belonging, and human connection. Hosts are at the center of everything we do. Airbnb creates opportunities for millions of hosts to build businesses, form relationships, and positively impact their communities. The Airbnb Community team treats hosts as true partners by fostering connection, supporting their growth and success, and incorporating host feedback into products, policies, and platform evolution. The Difference You Will Make: The ideal candidate will have a blend of strategic communications and marketing backgrounds, as well as experience collaborating with both technical and creative teams. We are looking for a fantastic writer with a sharp eye for messaging and positioning, as well as a deep understanding of email marketing, social, in-product channels. They are fluent with AI tools and use them daily to move faster, whether drafting, iterating on a brief/creative, or analyzing sentiment and performance. They are as comfortable building a campaign themselves as they are directing one. They will bring a tremendous passion for Airbnb’s mission, empathy and understanding of our community, and a go-getter approach. This role will bring together traditional product marketing and communications skills to drive adoption for key products and features, foster host success, and engender trust in Airbnb as hosts’ platform of choice. A Typical Day: Own positioning and launch communications plans for new features, products and corporate/community updates. Establish engagement and business goals for key announcements and campaigns. Work with analysts and data scientists to develop KPI and measurement frameworks. Develop campaigns, draft messaging frameworks and positioning decks, and oversee communications execution (including writing, creative, etc). Identify key audiences and segments to focus on, and build plans that support these goals. Work in partnership with owned one-way and two-way channel owners (Community Center, Resource Center, social, CX, email) to define editorial approach and messaging, then manage campaign-related feedback to the business to inform decision making Develop proactive and reactive communications plans Work with channel owners to report out on key reach and engagement metrics as well as relevant business metrics. Partner with the ops team to manage & distribute sentiment dashboards, both announcement-specific and ongoing. Champion the community and user in all decisions Oversee creative collaboration between product design, content strategy, community and marketing teams Serve as both an individual contributor and a cross-functional leader Your Expertise: 10+ years experience in marketing or communications, at a world class tech company or startup. Experience in platform or community-driven businesses is a plus. Best-in-class verbal and written communicator. Strong writing background and editorial acumen a must. Ability to translate complicated product features and complex community policies (reviews, fees, cancellation policies) into clear, compelling narratives Writing samples and/or a portfolio of work to share Ability to lead and drive initiatives across a matrixed organization, solve problems and influence cross-functional teams Experience managing through cross functional teams Versed in product strategy, design and development principles and processes Managed creative agencies and led creative production Conducted, synthesized and applied user insights, research and testing to marketing strategy Passion for Airbnb. Airbnb hosts are preferred. Your Location: Due to the nature of this position, the successful applicant will need to be based in California or PST time zone to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com . Please include you
| Role | Host Communications Strategy Lead |
|---|---|
| Company | Airbnb |
| Location | United States |
| Compensation | Not disclosed |
| Posted | 2026-09-29 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Airbnb
Airbnb is a global platform that facilitates travel and accommodation by connecting guests with hosts. Since its inception in 2007, the company has grown from its first three guests to hosting 1.5 billion arrivals. The platform operates through a network of 5 million hosts who provide lodging options to travelers worldwide. Airbnb maintains a global creative community and emphasizes a flexible work environment for its employees, allowing them to live and work in various locations where regulations permit.
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