Greenhouse ·
full-timeIntegration Support Engineer
Flexport · San Francisco, California, United States
Flexport is a technology-driven logistics company focused on modernizing global trade and supply chain management. As an Integration Support Engineer, you will play a critical role in maintaining the data exchange between the company’s platform and its global network of customers and partners. Your day-to-day responsibilities will involve triaging inbound technical requests, managing API-related issues, and serving as a subject matter expert for the integration suite. You will lead deep-dive investigations into production incidents, perform root cause analysis, and implement technical fixes to ensure seamless automation. The role requires balancing technical troubleshooting with stakeholder management, as you will communicate directly with customers, third-party logistics partners, and internal engineering teams. This position is well-suited for a detail-oriented professional with experience in API support, EDI standards, and iPaaS solutions like Boomi. You should be comfortable working in a high-stakes production environment where you can proactively identify process improvements, contribute to technical documentation, and collaborate cross-functionally to enhance platform scalability and reliability.
Education
- Level: Bachelor's degree
Key Skills
About the Role Integration Support Engineer at Flexport, part of the Ecosystem team that connects Flexport Platform with external Global Trade Ecosystem. Responsibilities Support integrations between Flexport and customers/partners, act as SME for API users, triage inbound requests, lead deep‑dive investigations, implement code or configuration enhancements, monitor production integrations, perform root cause analysis and permanent fixes, collaborate with Solutions Engineers, Solutions Consultants, Product and Engineering teams, lead meetings with customers/third parties, identify and execute improvement enhancements, work with EDI standards and Boomi iPaaS. Requirements Experience with APIs, EDI standards, Boomi, integration support, technical troubleshooting, stakeholder communication, production monitoring, and root cause analysis.
Skills for this role
Required skills
Also mentioned in the listing
| Role | Integration Support Engineer |
|---|---|
| Company | Flexport |
| Location | San Francisco, California, United States |
| Type | full-time |
| Compensation | Not disclosed |
| Posted | 2026-10-19 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Integration Support Engineer at Flexport: frequently asked questions
- Who can apply for the Integration Support Engineer role at Flexport?
- The listing asks for Bachelor's degree; freshers are welcome.
- What skills does the Integration Support Engineer role require?
- The listing highlights API, EDI, Boomi, Root Cause Analysis, Integration, Technical Support, Stakeholder Management, Monitoring, Production Environment. Show each of these in a project or past role on your resume.
- What is the salary for this role?
- Flexport has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Integration Support Engineer position remote, hybrid or onsite?
- The listing gives San Francisco, California, United States as the location and does not state a work mode.
- What is the application deadline?
- Flexport has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Integration Support Engineer role?
- Use the Apply button on this page. It opens the original listing on job-boards.greenhouse.io, where you submit your application with the company.
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