Manager, Account Management

Mastercard · Gurgaon

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Account Management Mastercard is seeking a highly motivated and results-oriented professional to join the Financial Institutions (FI) team. This individual contributor role will be responsible for managing and growing strategic relationships with Banks and Financial Institutions while identifying new business opportunities that drive revenue growth and expand Mastercard's presence within the banking ecosystem. The successful candidate will serve as a trusted partner to customers, developing deep stakeholder relationships, uncovering opportunities for collaboration, and delivering innovative payment solutions that create mutual value. The role requires a combination of relationship management, business development, strategic thinking, and commercial execution. Key Responsibilities • Own and manage relationships with a portfolio of Banks and Financial Institutions, serving as the primary point of contact for assigned accounts. • Develop and execute strategic account plans to strengthen existing client relationships, increase customer engagement, and drive sustainable business growth. • Identify opportunities within existing customer portfolios to expand Mastercard's products, services, and solutions, generating incremental revenue and increasing market share. • Proactively scout for and secure new business opportunities with existing and prospective banking partners to achieve business development objectives. • Build and maintain strong relationships with key decision makers, including CXOs, Business Heads, Product Heads, Payments Heads, Cards Leaders, and Digital Banking stakeholders. • Work closely with customers to understand their strategic priorities and align Mastercard solutions to support their growth ambitions. • Lead customer engagements and business discussions to identify opportunities across card issuance, digital payments, acceptance, commercial solutions, value-added services, and emerging payment technologies. • Develop and execute go-to-market plans for new and existing Mastercard products and solutions. • Collaborate with internal stakeholders across Product, Marketing, Franchise, Customer Solutions, Consulting, Finance, and Operations teams to deliver customer-centric solutions and achieve business objectives. • Analyse customer portfolios, market trends, competitive dynamics, and industry developments to identify growth opportunities and formulate winning strategies. • Prepare business cases, commercial proposals, and account growth plans to support customer acquisition and portfolio expansion. • Lead and support commercial negotiations, partnership discussions, and contract renewals to maximize customer value and business outcomes. • Track account performance, pipeline opportunities, revenue contribution, and execution against business targets. • Drive assigned strategic initiatives and projects from concept through implementation, ensuring successful execution and measurable business impact. About You • Bachelor’s degree in business, Finance, Marketing, Economics, Engineering, or a related discipline. MBA preferred. • Experience in Relationship Management, Account Management, Business Development, Sales, or Product Management within the Banking, Payments, Cards, Fintech, or broader BFSI sector. • Demonstrated experience managing relationships with Banks and Financial Institutions. • Proven ability to strengthen existing customer relationships and identify new opportunities that drive incremental revenue growth. • Strong track record of delivering revenue targets, portfolio growth, and market expansion. • Deep understanding of the payment’s ecosystem, including cards, digital payments, issuing, acquiring, and banking products. • Strong commercial acumen with experience developing business cases, commercial proposals, and partnership strategies. • Excellent stakeholder management skills with the ability to engage and influence senior decision makers both internally and externally. • Strong analytical and problem-solving capabilities with the ability to translate insights into actionable business opportunities. • Excellent communication, presentation, negotiation, and relationship-building skills. • Ability to work independently, manage multiple priorities, and operate effectively in a fast-paced, matrixed organization. • Demonstrated leadership through influence and collaboration across cross-functional teams. Corporate Security Responsibility All activities involv