Greenhouse ·
full-timeManager, Digital Sales
Justworks · Phoenix, Arizona
Justworks provides a platform designed to simplify human resources, payroll, and benefits administration for small businesses. As a Manager of Digital Sales based in Phoenix, you will be responsible for building and leading a new commercial team focused on converting high-intent small business customers. This is a builder role that requires a blend of sales leadership and systems thinking. You will oversee the performance of Digital Sales Advisors, coaching them on customer consultations and closing techniques while simultaneously designing the workflows, automation, and sales plays that define the digital buying journey. Beyond managing revenue and conversion metrics, you will collaborate with product, engineering, and marketing teams to analyze customer friction points. The role involves running experiments to optimize intervention strategies and using data to determine which interactions should be human-led versus automated through the self-service platform. This position is well-suited for a candidate who possesses strong commercial judgment, experience in scaling sales operations, and the ability to translate customer feedback into actionable product and process improvements.
Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. We are looking for a Manager, Digital Sales to build and lead this new commercial motion from our Phoenix office. This is a builder role. You will lead a team of Digital Sales Advisors responsible for converting high-intent small business customers while also helping design and continuously improve the system around them—including customer signals, routing, sales plays, workflows, automation, experimentation, and feedback into our Self-Service experience. You will be accountable for revenue and conversion, but this role is broader than managing a sales number. You will constantly evaluate why customers need human help, which interventions improve outcomes, what our Advisors should do differently, and which interactions we can eventually eliminate through better product experiences, signals, or automation. The right leader combines strong commercial judgment with systems thinking. You are equally comfortable coaching a seller through a customer conversation, analyzing funnel performance, designing an experiment, and partnering with Product or GTM Engineering to improve how customers buy Justworks. Your Success Profile What You Will Work On Build, launch, and lead Justworks’ Digital Sales team in Phoenix. Own the team’s performance across conversion, bookings, sales velocity, product adoption, and seller productivity. Recruit, onboard, coach, and develop Digital Sales Advisors who can quickly diagnose customer needs, provide focused consultation, handle objections, and confidently close business. Establish and continuously improve sales plays based on customer behavior, seller performance, and commercial outcomes. Use customer, product, and behavioral signals to improve how we identify where human intervention is most likely to change the outcome. Design and run experiments across customer populations, intervention points, messaging, channels, sales plays, and routing approaches. Build a disciplined operating cadence to understand where customers are getting stuck, which interventions are working, and where the motion needs to change. Partner with Revenue Effectiveness, Product, Marketing, and Analytics to improve the overall digital buying journey. Partner with GTM Engineering to automate administrative work and use AI to increase seller capacity and effectiveness. Translate recurring customer questions, objections, and friction into opportunities to improve Product, Self-Service, marketing, and automation. Manage staffing and capacity dynamically as customer demand, acquisition channels, product complexity, and Self-Service capabilities evolve. Establish strong operating discipline around customer dispositions and CRM data so frontline interactions generate useful signals for the broader business. Build strong partnerships across Self-Service, Managed Sales, Product, Marketing, Revenue Operations, Revenue Readiness, Analytics, and GTM Engineering. How You Will Do Your Work Think in systems. You look beyond an individual seller or customer interaction to understand the signals, processes, technology, incentives, and customer experiences producing the outcome. Build, measure, and learn. You are comfortable starting with a hypothesis, launching a strong first version, measuring what happens, and changing the model based on evidence. Stay close to customers. You use data, but you also listen to calls, observe seller behavior, and understand what small business owners and administrators are actually trying to accomplish. Automate aggressively. You don’t assume increasing demand requires increasing headcount. You continuously look for work that can be standardized, automated, or solved through a better digital experience. Optimize for the customer journey. Success is not maximizing the amount of work Digital Sales owns. Sometimes the best outcome is closing the customer. Sometimes it is helping them continue through Self-Service, routing them to Managed Sales, or recognizing that they simply aren’t ready yet. What We’re Looking For Experience leading a high-velocity sales team, ideally serving SMB customers in a digital, product-led, or inbound sales environment. Strong track record of co
| Role | Manager, Digital Sales |
|---|---|
| Company | Justworks |
| Location | Phoenix, Arizona |
| Compensation | Not disclosed |
| Posted | 2026-09-24 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Manager, Digital Sales at Justworks: frequently asked questions
- What is the salary for this role?
- Justworks has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Manager, Digital Sales position remote, hybrid or onsite?
- The listing gives Phoenix, Arizona as the location and does not state a work mode.
- What is the application deadline?
- Justworks has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Manager, Digital Sales role?
- Use the Apply button on this page. It opens the original listing on boards.greenhouse.io, where you submit your application with the company.
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