Greenhouse ·
full-timeManager, Payment Operations
Brex · New York, New York, United States
Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Operations Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong. What You’ll Do Account Servicing owns what happens to a Brex account after it's live: money applied against statement balances, billing terms changed, auto-pay kept working, points debited and granted, credit performance reported to the bureaus, and accounts closed cleanly. We're hiring a manager to run that portfolio. You'll inherit a team with deep subject-matter expertise in specific queues, a set of in-flight migrations from other teams, and a real automation opportunity across the highest-volume work. The mandate is to hold the SLA and accuracy bar while systematically shrinking the manual surface area in a quickly growing environment. Payment application and wires. Wires applied against statement balances, including unmatched, partial, and misapplied payments. Support the expansion of wire coverage as we open up new corridors and use cases. Statement adjustments. Refunds and offline collections (manual balance adjustments), with the controls that keep adjustment accuracy high and every entry defensible in an audit. Billing changes. Due date changes, billing frequency changes, payment extensions, and grace period requests in close partnership with GTM, Credit, and Deal Desk teams. Auto-pay management. Manual pay exceptions, penny-pull (micro-deposit) verifications, and funding source changes. Vendor onboarding. Getting Brex set up correctly as a payee inside customers' third-party AP and procurement portals so invoices route, approve, and pay on time. Credit reporting. The monthly bureau submissions, plus end-to-end disputes management at the accuracy and timeliness standard regulation requires. Account closures. Customer-initiated, legal, and Terms-of-Service closures, including final balance settlement and rewards true-up. This is a newly transitioned part of the portfolio and will have operational process development needs from day 1. Points debits and rewards grants. Points debiting, merchant categorization changes, audits and true-ups, and non-automated partner referral grants. Automation and migration. Partner with Product and Engineering to cut average handle time and retire manual queues. Where you’ll work This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities: Coach, and develop a team of servicing specialists. Where a queue currently depends on one person's expertise, build redundancy so it doesn't. Set and defend SLAs, quality bars, and capacity models across workflows that behave very differently from one another. Define your own operational reporting cadences and measures to make staffing and prioritization decisions. Write and maintain the SOPs, QA sampling, and maker-checker controls that keep financial adjustments accurate and auditable. Be the escalation path for high-dollar, time-critical, and legally sensitive cases, working directly with Legal, Compliance, Collections, Treasury, Finance, Deal Desk, and CX. Own the automation roadmap for the team: find the candidates, quantify the case, spec the requirements, validate the before-and-after, and hold the line on the edge cases that automation tends to break on. Requirements 5+ year
| Role | Manager, Payment Operations |
|---|---|
| Company | Brex |
| Location | New York, New York, United States |
| Compensation | Not disclosed |
| Posted | 2026-09-25 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4About Brex
Brex is a finance software platform that provides integrated financial services and software to help businesses manage their operations. The company serves over 35,000 customers, including startups, mid-size companies, and enterprises, as well as ecommerce brands. Its platform offers a suite of tools designed to automate financial workflows, including corporate cards, expense management, bill pay, accounting automation, and banking and treasury services. By utilizing AI-powered controls and integrations, Brex aims to help organizations manage spending, automate manual tasks, and operate globally across more than 120 countries. The platform is designed to support companies through various stages of growth, from initial launch to scaling operations.
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