Company Careers ·
contractManager/senior Manager - Business Strategy
Salesforce · India - Hyderabad
Salesforce is a company that provides customer relationship management (CRM) software and AI-powered solutions for enterprises worldwide. In the Manager/Senior Manager – Business Strategy role, you will operate as a Program Management Strategy & Operations lead, working across strategy, planning, operational excellence, governance and enablement for the Global Delivery Center. Day‑to‑day activities include conceptualising and analysing strategic programmes, defining and tracking KPIs for partner performance, managing partner governance, developing scope and timelines for new initiatives, coordinating with cross‑functional teams and senior stakeholders, identifying risks and opportunities, and producing status reports. You will also support talent enablement, work with vendors on subcontractor programmes, and apply basic technical literacy and AI coding assistants to assess enablement impact. The position suits candidates with proven experience in program or project management, strong stakeholder management, familiarity with Agile/Scrum processes, analytical ability to build business cases, and comfort working with senior leaders and technical teams.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience As a Program Management Strategy & Operations Manager/Sr Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy, This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills. What You'll Actually Be Doing Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC) Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs Manage the partner program, running governance for their performance and effectiveness in meeting GDC requirements. Define KPIs for Partner Performance, report and track health of partnerships, implement strategies to derive the most effective outcome from partners. Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the new initiatives Work with other program managers to identify risks and opportunities across multiple projects within the department Proactively Communicate status, risks, and issues to stakeholders and senior management. Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders Ability to identify all people or organizations impacted by the program, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution. Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master. Provide leadership to strategise and execute a variety of programs, services, and initiatives that are significant in scope, complexity, and risk Ability to build project timelines to plan and lead all aspects of and report progress within the project environment Work with vendors for handling programs relating to subcontractors Support the Talent Strategy charter in driving enablement programs that create a workforce ready for current and future business requirements Basic Technical Literacy to design technical enablement programs and assess their impact on resource skill readiness for projects Champion an AI-first development workflow by utilizing advanced AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate Salesforce Field Service solution development, Apex, Lightning Web Components, Flows, mobile application development, and integrations while maintaining platform security, performance, and Salesforce best practices. Practical fluency in using AI coding assistants and modern development ecosystems to maximize development productivity, optimize Field Service solutions, document custom implementations, and deliver secure, scalable, and high You're Our Person If... 8+ years of Program Management experience and 14+ years of overall IT experience 5+years of exposure to Salesforce Projects/Products is a strong asset Ability to collaborate with senior executives and partner organizations, demonstrating strategic understanding of business needs Understanding of resource utilization and worked with strategies to get the right skills for the right projects. Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset Hands-on experience with PM tools like JIRA / MS Project Adept in building presentations that enable communication of strategic direction across the organization Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation) Ability to manage multiple projects/ programs and mentor new hires Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance
| Role | Manager/senior Manager - Business Strategy |
|---|---|
| Company | Salesforce |
| Location | India - Hyderabad |
| Type | contract |
| Compensation | Not disclosed |
| Posted | 2026-10-08 |
| Deadline | Rolling |
Typical process for this type of role
A general guide — the exact steps for this specific listing may vary; check the original posting for details.
- 1ApplicationSubmit your resume through the apply link.
- 2ScreeningRecruiter reviews your background against the role.
- 3AssessmentA technical test, assignment, or coding round, depending on the role.
- 4Interview(s)One or more rounds with the hiring team.
- 5OfferOffer letter with compensation and start date.
Before you apply
0/4Manager/senior Manager - Business Strategy at Salesforce: frequently asked questions
- What is the salary for this role?
- Salesforce has not stated compensation in the listing. Check the original posting or ask during the application process.
- Is the Manager/senior Manager - Business Strategy position remote, hybrid or onsite?
- The listing gives India - Hyderabad as the location and does not state a work mode.
- What is the application deadline?
- Salesforce has not listed a fixed deadline, so apply early in case the opening is filled.
- How do I apply for the Manager/senior Manager - Business Strategy role?
- Use the Apply button on this page. It opens the original listing on salesforce.wd12.myworkdayjobs.com, where you submit your application with the company.
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